Product Manager - Engage Point

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

We are seeking a talented Product Manager who is responsible for the tactical product management efforts for Engage Point, Velera's cardholder servicing platform. The incumbent will serve as a liaison and subject matter expert to internal and external customers on Velera’s products and services. Product manager will handle efficiencies, monitor product compliance and mandates, analyze product penetration, define the market release process, manage initiatives related to transition from legacy tools to the target-state tool, and bridge the gaps between different functions within the company and aligning the strategic teams.

• Lead the analysis and review product enhancement requests from various sources and oversee the creation of business requirements for these enhancements.

• Serve as an escalation point, both internally and externally, related to assigned products and applications.

• Collaborate with appropriate functional areas (e.g., Training, Operations, Information Technology, Administration, and Finance) to develop and provide comprehensive product definitions, objectives, and goals that are responsive to the needs of the end user.

• Work closely with Velera’s departments in executing product strategies on assigned products and services.

• Identify risks throughout feasibility studies and development process and communicate issues to senior product management and leadership for evaluation; develop market test scenarios and ensure approval from the end-user for product rollout.

• Development of product documentation, procedures, and training in all pertinent platforms.

• Report and routinely update product and solution performance information.

• Lead research efforts, analyze and ascertain required modifications and impacts to existing products and services. Communicate to affected areas.

• Assist in the coordination and presentation of seminars and training for Velera personnel, prospective clients, trade associations, current members and other entities as assigned.

• Conduct and lead meetings to support the development process and track and communicate progress.

• Attend and participate in various Velera sponsored events and industry events, as needed.

• Serve as the primary liaison to Operational Support departments for assigned products.

• Maintain proficiency in departmental operations to assist as a backup for other products and services.

• Work as a member and/or leader of a cross-functional team that addresses the development and implementation of new and/or enhanced products and services within determined deadlines.

• Oversee and review mandate and industry product impacts. Partner with marketing to communicate internally and externally on pertinent bulletins.

• Direct and oversee maintenance, mandate, industry requirement, or vendor replacement product commercialization duties in conjunction with internal teams. Use commercialization process to execute on system readiness with partners both internal and external.

• Maintain, lead and respond to product-focused servicing ticket inquiries through the defined channel.

• Perform other duties as assigned.

• Bachelor’s degree in Business, Marketing, Technology, or related field or equivalent combination of education and experience required. 

• Combined four (4) years of product management, technical product implementations, and/or business systems analysis supporting technical products experience required.

• Experience with the payments/credit union industry and core or account processing preferred. 

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.