Principal Customer Success Manager

Veracode is seeking a strategic, customer-focused Principal Customer Success Manager to lead relationships with our largest enterprise customers. This role serves as a trusted advisor to executive stakeholders, driving customer adoption, business value, retention, and growth. The Principal CSM partners cross-functionally with Sales, Product, Engineering, Professional Services, and Support to ensure customers achieve successful security outcomes and maximize their investment in Veracode.

• →Manage a portfolio of strategic enterprise accounts and build trusted executive relationships.
• →Drive customer adoption, value realization, renewals, and expansion opportunities.
• →Develop strategic account and success plans aligned to customer business objectives.
• →Lead executive business reviews and serve as the primary customer advocate.
• →Advise customers on application security, DevSecOps, and Secure SDLC best practices.
• →Partner with internal teams to resolve complex issues and improve the customer experience.
• →Influence product strategy by sharing customer insights and market feedback.
• →Mentor Customer Success team members and contribute to organizational best practices.

• 10+ years of Customer Success, Technical Account Management, Consulting, or Enterprise Account Management experience.
• Proven success managing large enterprise or Fortune 1000 customer relationships.
• Experience partnering with executive stakeholders, including CIOs, CISOs, and engineering leaders.
• Demonstrated ability to drive customer retention, adoption, renewals, and account growth.
• Knowledge of SaaS, cybersecurity, Application Security, DevSecOps, or Secure SDLC.
• Strong executive communication, strategic planning, and cross-functional leadership skills.
• Bachelor's degree required; Master's degree preferred.

At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

Here’s our recruitment promise to you:

• Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
• Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
• Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.