Customer Care Representative

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

 We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

As a Client Service Representative, you will be a vital part of the hospital’s front-line experience, ensuring exceptional service for clients while supporting smooth hospital operations.

• →Provide professional, compassionate communication with clients
• →Check in clients for scheduled appointments and assist with scheduling
• →Answer incoming calls and direct them to the appropriate departments
• →Respond to basic client questions with accuracy and care
• →Review estimates and process financial transactions
• →Help maintain clean, organized hospital and client areas
• →Ensure client and patient confidentiality at all times
• →Meet or exceed standards for attendance, punctuality, productivity, and work quality
• →Act as an ambassador for VECC by consistently demonstrating courtesy, professionalism, and empathy

• 1+ year of experience in a veterinary hospital preferred
  (Candidates with strong customer service backgrounds and a positive attitude are encouraged to apply!)
• Ability to thrive in a fast-paced, highly collaborative environment
• Strong organizational and communication skills
• Dependable, detail-oriented, and committed to exceptional client care
• Passion for lifelong learning and continuous improvement
• Integrity, professionalism, and a great sense of humor