UX Researcher

$90,000 - $100,000 / year + Bonus

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

As a UX Researcher you will be an influential contributor in improving the overall user experience of hundreds of thousands of insurance providers and consumers.  You will partner with the other Product Design team members, Product Managers, Product Owners, and Software Engineers to identify design problems and create useful, usable and innovative design solutions in an environment that supports empowerment and growth.

You will be part of a highly visible and growing team of experienced designers who focus on creating user-centered designs grounded in research. Our team thrives on cross-functional collaboration and connecting one-on-one with our customers to gain a deep understanding of their needs. Insurance is complicated, but we believe its software doesn’t have to be!

Essential job functions included but are not limited to the following:

·       Foster a deep understanding of our customers and our industry

·       Collaborate with Product Design, Product and Development to identify and prioritize research opportunities

·       Plan and execute various types of user-centered research, including but not limited to concept-testing, competitor analysis, contextual inquiry/observations, surveys, interviews and usability testing

·       Communicate results, translating findings into actionable recommendations, advocating for the users in implementation

·       Advocate research findings to diverse audiences through written and oral presentations

·       Actively participate in design studios, design critiques and other design ideation activities

·       Build amicable, productive, trusting relationships with partners and team members

·       You are curious and have a deep willingness to learn.

·       Develop and evolve the standard for research best practices within the Product Design organization

·       You have a nuanced perspective and ask questions to get to the heart of the problem at hand

·       You have a strong knowledge of and experience with Product Design research best practices, including study design, recruiting, facilitation, analysis and reporting

·       You know how to adapt research approaches for the context of each project with minimal guidance

·       You have strong knowledge of Product Design best practices for enterprise software, including content-first, mobile-first, responsive design, and accessibility standards

·       You gladly share your knowledge and expertise with other team members through mentorship opportunities

·       You have a good grasp of design thinking methodologies, using empathy and critical thinking to understand and frame problems

·       You are able and willing to dive into the complexities of unique software systems

·       You can collaborate and negotiate balancing user needs and business goals

·       You thrive on working as a part of a collaborative team, both giving and receiving feedback

·       You can contribute to more than one project at a time (at various stages) concurrently, meet deadlines, and adapt quickly to changing priorities in a fast-paced agile environment

·       You clearly and concisely communicate ideas, perspectives, user research, design problems, and design solutions in a diplomatic and persuasive manner