Team Leader VIP

The Consignment / VIP Team Leader is responsible for overseeing the daily operations of the Consignment and VIP warehouse team. This role requires a blend of leadership, operational efficiency, and exceptional management skills gained within a warehouse environment, with a strong focus on high-value and exclusive inventory. The team leader ensures the seamless processing of consigned items, provides an elevated service experience for our VIP clientele, and holds regular meetings with internal business stakeholders to relay productivity feedback.

• Lead, mentor, and motivate a team of Copywriters , Photographers and a Logistician.

• Conduct regular one-on-one meetings, performance reviews, and training sessions for team members.

• Schedule team coverage to ensure all operational demands and client needs are met efficiently.

• Foster a collaborative and high-performance team culture.

• Oversee the end-to-end consignment process, from initial intake and authentication to pricing, photography, and listing.

• Ensure accurate and timely data entry for all consigned inventory.

• Manage communication with Business Team regarding the items in the flow

• Act as the primary point of escalation for KAM  inquiries and issues.

• Develop and implement service standards that exceed the expectations of high-net-worth and VIP clients.

• Identify opportunities to streamline and improve consignment and VIP service workflows.

• Develop and update Standard Operating Procedures (SOPs) to ensure consistency and compliance.

• Ensure strict adherence to company policies, legal requirements, and security protocols related to high-value goods.

• Prepare and present regular reports on team performance, consignment volume, and VIP service metrics to senior management.

• Minimum of 3 years of experience in a leadership or supervisory role, preferably within a warehouse environment 

• Proven experience managing high-value inventory and managing internal customer .

• Demonstrated success in process optimization and team development.

• Exceptional leadership and team-building skills.

• Superior written and verbal communication, with an emphasis on professional correspondence and negotiation.

• Strong organizational and problem-solving abilities.

• A keen eye for detail and commitment to accuracy

• Organize and lead regular stakeholder sessions to communicate team output and efficiency insights.