General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a General Manager on Via's Operations team, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy, operations, and partnership management within a fast-growing tech company. 

This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

• →Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner.
• →Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.
• →Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.
• →Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.
• →Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis.
• →Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders.
• →Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

• Strategic leader with 6-10 years of experience leading complex operations; Bachelor’s degree required
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Strong analytical thinker who uses data to guide strategy, not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions