Strategy & Operations Principal

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy & Operations Principal, you will lead and optimise on-the-ground operations, ensuring top-quality service for Via’s partners and passengers across the UK. You will shape operational strategy, tackle complex challenges, and work closely with cross-functional teams to drive growth. This is a hands-on, high-impact role for a leader who thrives in fast-paced, dynamic environments.

• →Own the performance of a selected portfolio of our UK services, delivering on operational goals while ensuring a world-class customer experience
• →Identify and solve problems in real time, coordinating with on-the-ground teams and cross-functional partners to keep operations running smoothly
• →Drive strategic initiatives with external partners and internal teams, using insights from active services to improve processes and shape the future of our service
• →Oversee core and field teams, fostering a collaborative, cohesive, high-energy culture.
• →Collaborate with teams across Via, including Strategy, Product, Partnerships, and Operations, to improve scalability and operational excellence
• →Recommend strategies that balance service quality, efficiency, and SLA commitments
• →Analyse data, track key metrics, and prepare reports to inform decisions, optimise resources, and continuously improve performance

• Entrepreneurial operator: equally comfortable setting strategic direction and rolling up your sleeves to execute. You are motivated to take full ownership to improve and drive your services forward every day.
• Stakeholder-savvy: able to lead discussions and explain complex concepts to any audience, as well as navigate intricate customer, regulatory, and operational relationships.
• An exceptional leader: people enjoy working with you and for you, and you naturally foster collaboration and growth
• Data-informed operator: you uncover trends and use insights to improve operations and outcomes
• Agile and adaptable: you thrive in fast-paced environments, navigate change with enthusiasm, and step in hands-on when needed
• Experienced: bring 6–10 years of relevant experience that informs your decisions, whether from startups, tech, consulting, finance, or other industries
• Problem solver and executor: you don’t accept the status quo, are detail-oriented, action-focused, and can manage multiple priorities effectively