Guest Service Agent

Guest Service Agent
Full Time $26.70/hr Mon-Fri, $33.38/hr Sat, $40.05/hr Sun (HIGA Adult Rate, jnr rates may apply)
Sea World Resort, Main Beach Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun!

At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

Unbeatable Perks:
• Unlimited Free Access to our incredible theme parks!
• Complimentary Passes for friends and family to join in on the fun.
• Food & Retail Discounts on everything from dining to exclusive animal encounters.
• Village Employee Benefits App featuring discounts at over 65 top retailers.
• Exclusive Team Events and recognition awards that celebrate you.
• Reward Incentives with amazing prizes up for grabs.
• On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
• Professional Development Opportunities with training designed to grow your skills and career!

The Role:
Become the face of our resort! As a Front Office Superstar, you’ll make every guest feel like a VIP from check-in to check-out. From handling reservations to resolving queries, no two days are the same, and each one is filled with energy and excitement.

What Your Day Looks Like:
• Warm Welcomes: Meet, greet, and leave lasting impressions with our guests.
• Effortless Check-Ins and Check-Outs: A friendly approach that makes guests feel right at home.
• Going the Extra Mile: Helping guests with luggage, providing information, and making sure every question is answered.
• Stay Organized: Prepare daily reports and manage arrivals so things run smoothly.
• Financial Savvy: Manage cash handling and reconcile accounts with precision.

Bring Your Skills:
• People-Centered: You’re a natural at connecting with people and creating memorable experiences.
• Calm Under Pressure: Thrive in a fast-paced environment where teamwork is essential.
• Passion for Service: Driven by excellence and a genuine desire to make guests smile.
• Flexible Schedule: Ready to work weekends and evenings as needed.
• Bonus Points: Familiarity with Opera Property Management System is a plus!

If you’re ready for an exciting, rewarding role in a one-of-a-kind environment, come join us and bring the magic to every guest!

Advertised: 08 Jun 2026 E. Australia Standard Time
Applications close: 07 Jul 2026 E. Australia Standard Time

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