People Operations Coordinator

Employee Lifecycle Coordination

• →Coordinate pre-onboarding activities for a high volume of new hires, ensuring a 1-business-day service level for People team communications.
• →Process background checks, create employee profiles in the HRIS, and ensure that all required documentation is complete before each employee’s start date.
• →Support onboarding, employee changes, leaves of absence, and offboarding by preparing documentation, updating systems, and coordinating required workflows.
• →Prepare employment verification, travel verification, and other standard employee letters.
• →Respond to routine employee inquiries and escalate more complex matters to the appropriate People team member.

HR Systems & Data Administration

• →Maintain accurate employee records and complete HRIS updates throughout the employee lifecycle.
• →Perform regular audits to ensure employee data is complete, accurate, and up to date.
• →Maintain organized, accurate People team documentation in Google Drive, aligned with document retention standards.
• →Support reporting and data requests by maintaining clean and reliable People data.

Operational Excellence

• →Maintain People Operations templates, checklists, trackers, process documentation, and knowledge resources.
• →Maintain the company holiday calendar and coordinate related employee communications and Slack automations.
• →Coordinate employee wellness and engagement programs, including fitness challenges, communications, participation tracking, and rewards.
• →Provide administrative and coordination support for People programs and annual processes, including performance reviews, engagement initiatives, policy acknowledgements, and compliance activities.
• →Support continuous improvement efforts by documenting workflows, identifying recurring challenges, and providing feedback on opportunities to improve efficiency and employee experience.
• →Provide administrative and coordination support for People Operations projects and initiatives.

Cross-Functional Partnership

• →Work closely with the People Operations Specialist, HR Business Partners, Talent Acquisition, Finance, and IT to support the seamless execution of People processes.
• →Build positive working relationships by providing responsive, reliable, and collaborative support.

• 1+ years of professional experience, including internships or co-op placements. Experience in HR, operations, administration, or another detail-oriented environment is considered an asset.
• Postsecondary education in HR, Business, Psychology, or a related field is preferred.
• Exceptional attention to detail with a strong commitment to accuracy and quality.
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• High level of integrity and discretion when handling confidential information.
• Proactive and resourceful, with a willingness to identify problems, explore solutions, and take ownership of work.
• Demonstrates good judgment, knows when to ask questions or seek support, and takes accountability for mistakes.
• Curious, receptive to feedback, and motivated to continuously learn and develop.
• Strong written and verbal communication skills with the ability to build positive working relationships across teams.
• Comfortable learning new technology and navigating multiple systems.
• Experience using AI tools such as ChatGPT or Gemini to research, problem solve, and improve efficiency, with the judgment to critically evaluate, validate, and refine outputs.
• Experience with Google Workspace and HRIS platforms is considered an asset. Experience with HiBob is a bonus, but not required.

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.