OSS Platform Operations Lead - PuneVOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a dynamic and self-driven professional to support and advance digital initiatives across multi-domain, multi-vendor OSS platforms within the Group Network Operations function. The role focuses on ensuring operational excellence, high service availability, and proactive monitoring of UK OSS platforms while contributing to the transformation towards zero-touch operations. This position requires strong technical expertise in OSS applications, Agile and ITIL practices, and a collaborative approach to delivering reliable and scalable network operations capabilities ## What you’ll do * Ensure high availability of all in-scope OSS applications at all times. * Take end-to-end ownership of incident resolution for application faults and alerts within agreed SLAs. * Coordinate with vendors and internal teams for troubleshooting, debugging, and resolution of application issues. * Collaborate across teams for planned and unplanned changes, ensuring clear communication and business justification. * Support integration improvements between NMS/EMS applications and alarm/ticketing platforms. * Manage UAT and production deployments for application and OS upgrades. * Contribute to planning for system growth, upgrades, licensing, and feature enablement. * Simplify requirement gathering and enhance change, incident, and problem management processes. * Manage user access, KPIs, dashboards, monitoring, alerting, and their lifecycle. * Generate operational and business value reports, including KPI performance. * Identify and implement process improvements through automation. * Document standard operating procedures and mentor team members to build capability. ## Who you are * Demonstrated experience (8+ years) within Telecom OSS environments. * Hands-on expertise in configuring or customising NMS/EMS tools (e.g., Huawei U2000/MAE, Nokia NetAct, Ericsson ENM/OSS-RC, Alcatel OMS, etc.). * Strong knowledge of Unix/Linux systems, scripting (Python, Shell), and API development with automation capabilities. * Foundational understanding of cloud platforms (Azure, AWS, Google Cloud, Wind River) and virtualisation technologies (VMware). * Familiarity with monitoring tools such as TeMIP, Nagios, SolarWinds, Spectrum, or Netscout. * Understanding of networking protocols (SNMP, ICMP, Netconf) and architectures (WAN, SD-WAN, MPLS). * Knowledge of ITIL practices and Agile methodologies (Scrum). * Ability to work flexibly across multiple assignments, including 24/7 shift environments. * Strong communication skills in English, both written and spoken. * A collaborative mindset with a willingness to learn and guide others. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Opportunity to work on large-scale, multi-vendor OSS platforms supporting global telecom operations. * Exposure to digital transformation initiatives aligned with Vodafone Tech2025 strategy. * Collaborative work environment with cross-functional and international teams. * Encouragement to explore growth opportunities, training, and skill enhancement with leadership support. Emphasis on work-life balance and flexible coordination with managers on priorities and timelines ## What skills you will learn * Advanced OSS platform management and operational excellence practices. * Automation techniques to drive efficiency and achieve zero-touch operations. * Cloud integration and modern infrastructure capabilities in telecom ecosystems. * Stakeholder management across global teams and vendor ecosystems. Agile delivery and ITIL-aligned service management for large-scale networks ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/ * You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2