Senior Manager_Kenan Postpaid Billing Specialist_Pune

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced Kenan Postpaid Billing specialist to manage and support postpaid billing systems and associated applications. This role focuses on ensuring reliable operations, accurate revenue processing, and continuous service improvement across complex telecom billing environments. The individual will collaborate closely with business teams, IT partners, and vendors to resolve issues, implement enhancements, and maintain compliance with regulatory and security standards. ## What you will do * Manage, support, and enhance the Kenan Postpaid Billing system, including development, configuration, customisation, and operational activities. * Investigate and resolve technical and functional defects across billing and related applications. * Analyse end-to-end postpaid billing processes, including CDR flow, rating, bill generation, payments, collections, and journaling. * Design and implement automation, workarounds, and monitoring solutions to improve operational efficiency. * Execute and monitor scheduled batch jobs, ensuring smooth and timely billing operations. * Handle incidents, problems, and service requests in line with ITIL-based processes and agreed SLAs. * Coordinate with cross-functional teams and external vendors to deliver effective resolutions. * Support change and release activities, including planning, deployment, and post-release validation. * Ensure revenue assurance by validating billing accuracy and reprocessing missing or incorrect data within SLA. * Maintain compliance with audit, GDPR, and information security requirements. * Contribute to service improvement initiatives and maintain accurate application and interface documentation. ## Who you are * An individual with extensive experience in the telecom billing domain, particularly postpaid billing environments. * Highly knowledgeable in the Kenan Billing System, with strong hands-on exposure to operations and support. * Comfortable working with Unix/Linux environments, shell scripting, and Oracle SQL/PL/SQL. * Familiar with mediation, interconnect, and prepaid billing systems, and broader BSS/OSS architectures. * Analytical and methodical in diagnosing complex system and process issues. * A clear and collaborative communicator, able to work effectively with technical and non-technical stakeholders. * Experienced in ITIL-aligned service management practices. * Willing to work in a 24×7 rotational support environment and within diverse, international teams. ## Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What’s in it for you * Opportunity to work on large-scale, business-critical billing platforms within a global telecom organisation. * Exposure to complex, multi-market billing operations and transformation initiatives. * Collaboration with experienced professionals across technology, business, and vendor ecosystems. * A supportive environment that values continuous improvement, learning, and inclusion. ## What skills you will learn * Advanced optimisation and automation techniques within enterprise billing systems. * Deeper understanding of end-to-end revenue assurance and compliance in telecom environments. * Enhanced incident, problem, and change management capabilities in high-availability systems. * Improved stakeholder engagement and cross-cultural collaboration skills. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA ## Follow us on social media and #StayConnected * LinkedIn * Facebook * Instagram * You can also chat with our employees to learn more about our projects: Connect here