VodafoneThree - Client Sales Lead

## Location: Leeds, York, Newcastle, Glasgow \+ Location Independent Worker Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. ## Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). ## What you’ll do The Client Sales Manager will own, grow and transform a portfolio of public sector accounts across the North of England, acting as a strategic field seller and trusted advisor. The role holder will build strong multi-level relationships across customer organisations, understand each customer’s business priorities and future roadmaps, and position VodafoneThree as a partner in digital transformation, network modernisation and critical infrastructure resilience. They will lead commercial conversations that translate technical ICT and telecoms capabilities into meaningful business outcomes, while balancing customer retention, account growth and portfolio expansion. Working closely with internal specialists, architects and service teams, the role holder will shape account strategies, lead discovery and co-creation sessions, manage pipeline and forecasting, and deliver against revenue, margin and customer satisfaction goals. They will also own renewals, commercial negotiations, bid responses and service escalations, while acting as the voice of the customer within Vodafone and driving proactive improvement in customer experience. Key accountabilities include: * Develop and execute account strategies aligned to public sector priorities such as efficiency, resilience, digital inclusion and cyber security. * Deliver sales KPIs across the full portfolio, balancing retention, growth and transformation. * Build and maintain strong stakeholder relationships from operational contacts through to C-suite decision makers. * Own pipeline management, forecasting accuracy and conversion of opportunities. * Lead contract renewals, commercial negotiations and in-life account performance. * Drive cross-sell and upsell across Vodafone Business products and solutions. * Orchestrate internal teams to deliver customer-centric proposals, bids and solutions. * Improve customer satisfaction and NPS through proactive engagement, governance and service leadership. Who you are * An experienced field sales professional, ideally with experience of public sector telecommunications sales or complex B2B sales. * Proven in selling multi-product ICT and telecoms solutions such as mobile, fixed, WAN/LAN, UC, cloud, security and IoT. * Confident working with public sector customers, with experience across local authorities, NHS, education, blue light or government environments. * Strong at building and managing senior stakeholder relationships across operational, technical and executive levels. * Commercially astute, with the ability to shape account strategy, negotiate effectively and drive sustainable revenue growth. * Skilled at translating technical capability into clear business outcomes and customer value. * Comfortable working in long, complex sales cycles and able to stay resilient, focused and organised throughout. * A self-starter with a growth mindset, strong ownership, attention to detail and a disciplined approach to pipeline, forecasting and delivery. ## Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. ## #VodafoneThree