VodafoneThree - Professions Business Analyst

Working hours: Full time 37.5 hours per week - Monday to Friday As part of the Professions function, the Customer Delivery Profession Business Analyst, will work in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community. This role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness. Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability, and resourcing, identifying opportunities to optimise how we deliver at scale. Delivery Insight & Performance Analytics: Develop & maintain delivery performance dashboards (e.g. quality, predictability, utilisation, skill coverage, attrition) Track adoption and impact of delivery patters, standards and playbooks Support the design and continuous improvement of delivery playbooks, frameworks, and standards Ensure playbooks are practical, usable and embedded in day-to-day delivery Support delivery assurance activities (e.g. audits, health checks, performance reviews) Build and maintain a skills taxonomy/skills tree across all delivery roles Support skills assessment, capability reviews and gap analysis Strong capability in data manipulation, validation & interpretation - Essential Excellent interpersonal and communication skills able to deal with a variety of levels - Essential Experience of translating best practice into standards and Playbooks - Essential Experience in a Project/ Programme Delivery focussed environment - Essential Able to analyse capacity vs demand, resource utilisation & allocation & skills coverage and gaps - Essential Experience using delivery, workflow & mapping tools such as: Jira, Confluence, ServiceNow, Visio & Miro Proficiency in Power BI, Tableau or equivalent tools - Nice to have Hold professional certifications such as IIBA, BCS, or Agile BA, Lean Six Sigma - Nice to have Ability to build interactive dashboards and executive level reporting - Nice to have Exposure to Power Automate/workflow automation tools - Nice to have