VodafoneThree - Senior Onsite Advisor

Working hours: Full time 37.5 hours per week - Monday to Friday Based directly on-site, you will ensure the smooth day-to-day running of the customer's mobile strategy, delivering an exceptional service that builds long-term loyalty through quality, speed, and innovation. In this role, you will: Act as the primary point of contact for the customer, building strong relationships with stakeholders, end users, and account teams Manage all aspects of account administration, including processing orders, handling queries, and maintaining accurate customer records Provide expert advice on technical, network, billing, and device-related queries, ensuring timely and effective resolution Work closely with Credit Control to support resolution of outstanding debt and payment-related issues Produce and quality-check management information (MI) and monthly billing reports, delivering insightful reporting packs and analysis Attend and contribute to customer and account meetings, identifying opportunities to drive improvements and cost savings Support end users with device, tariff, and product guidance, ensuring they are equipped with the best solutions Manage equipment storage and distribution, maintaining accurate audit logs and inventory control Deliver an enhanced level of service to VIP users, ensuring their needs are handled with priority and care Support training and onboarding of cover advisors to maintain a consistent and high-quality service experience You will have proven customer service experience, ideally in a corporate or telecom environment You will bring strong stakeholder management skills, with the ability to build trusted relationships at all levels You will be highly organised with the ability to manage your time effectively and deliver consistently high service standards You will have excellent communication skills, both written and verbal You will be confident using systems, with strong keyboard skills and attention to detail You will have an interest in or understanding of mobile devices, technology, and telecom products You will be solutions-focused, proactive, and driven to continuously improve customer experience