Dispatch Operations Intern

Reporting - Maintain and act on findings from our reporting tools, which include Python, Redash, SQL, Salesforce, and Google Sheets. 

Performance (Post-Dispatch) - Document lessons learned and drive follow-through in post-dispatch cases. Continuously improve dispatch processes and customer readiness based on event outcomes.

Account Management - Support customer onboarding by coordinating Dispatch Verification (DV) scheduling and keeping onboarding projects current in Salesforce.

Load Monitoring - Monitor weather and pricing indicators, assist with customer scheduling requests, and help assess customer market offers in real time.

Documentation - Develop and maintain training materials and help educate teammates on dispatch processes and best practices.

Performance Analytics - Own a project centered on identifying patterns in dispatch performance across programs. This may include building reporting dashboards, analyzing historical dispatch data, and presenting findings and recommendations to the Dispatch Operations team.

Additional projects will be based on your background, education and interests. You will have the opportunity to work with more senior members of the team on these projects.

 You are operations-minded and committed to zero-defect work

You show up prepared, every time

You don't wait to be told what to do

You ask questions, learn fast, and take initiative

You are ambitious, resourceful, dedicated, and mission-driven

You bring energy to the team and seek out opportunities to deliver value