TECH202: Atlassian Administrator - SME

JerseySTEM is seeking an experienced Atlassian Tools Subject Matter Expert to support and optimize our use of Atlassian products, primarily Jira, Jira Service Management (Service Desk), and Confluence. This Pro-bono professional will serve as the go-to expert for Atlassian tooling, helping improve project tracking, collaboration, service workflows, and automation across the organization.

This role reports directly to Productivity Stack Owner and works closely with cross-functional teams to understand needs, recommend best practices, and implement effective, sustainable solutions.

• →Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter.
• →Establish baseline and ongoing operational and value metrics for Atlassian tools, including:
• →Usage and adoption by teams
• →Effectiveness of workflows and service processes
• →Overall value delivered to JerseySTEM
• →Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization to help leadership understand current-state usage and opportunities for improvement.
• →Collaborate with cross-functional teams to understand project, service, and documentation needs
• →Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions
• →Implement and manage automations to improve efficiency and reduce manual effort
• →Integrate Atlassian tools with third-party applications (e.g., collaboration, reporting, CRM tools)
• →Support and enhance Jira Service Management processes, including request types, queues, SLAs, and automations
• →Provide guidance, best practices, and light training to users as needed
• →Identify opportunities to improve visibility, collaboration, and operational efficiency through Atlassian tooling
• →Ensure solutions are scalable, user-friendly, and aligned with organizational goals

• 5+ years of hands-on experience managing and administering the Atlassian suite, including Jira, ServiceDesk, Confluence
• Proven experience integrating Atlassian tools with third-party applications
• Strong expertise in automation within the Atlassian ecosystem
• Solid understanding of project management and service management best practices
• Experience gathering requirements and translating business needs into technical solutions
• Ability to work independently and communicate effectively with technical and non-technical stakeholders

• Experience with migrations from Atlassian to other platforms (or vice versa)
• Atlassian Cloud experience.
• Atlassian certifications
• Experience supporting nonprofit or pro-bono members based organizations
• Familiarity with marketplace apps, APIs, or advanced integrations

• 6 hours per week
• 6–12 month commitment preferred to ensure continuity and meaningful impact