Site Reliability Engineer III (DevOps+SRE+Platform Eng)

As a Platform Engineer, you are a force multiplier for our engineering teams. You don’t just manage servers; you build and maintain the cloud-native foundations that make shipping code at Vonage fast, safe, and easy. Your mission is to manage robust infrastructure while eliminating developer friction through simple-to-use automation, ensuring our production APIs remain highly available, scalable, and cost-efficient.

• →Infrastructure Management: Take ownership of our cloud-native footprint. You will lead the design, provisioning, and maintenance of resilient infrastructure, ensuring our environments are stable and meet high-availability requirements.
• →Build Self-Service Tools: Help build and evolve our internal developer platform. You’ll use Go (predominantly) to create workflows that automate repetitive tasks—like infrastructure provisioning, restarting deployments, or managing service health.
• →Kubernetes Operations: Act as a key technical resource for our large-scale Kubernetes clusters. You’ll dive deep into the stack to troubleshoot complex networking or performance bottlenecks that others can't solve.
• →Automate Guardrails: Use Kyverno to bake security and best practices directly into the cluster. You’ll ensure that as we scale, our clusters stay compliant and healthy without slowing down development.
• →Streamline Delivery: Own the "path to production" by optimizing our GitHub Actions and ArgoCD pipelines, ensuring global teams can deploy code safely through GitOps.

• Experience: 5+ years in DevOps, Platform Engineering, or SRE roles with a heavy focus on cloud-native architecture.
• Kubernetes Knowledge: Practical experience managing and troubleshooting production EKS or GKE clusters. You should be comfortable "under the hood" of a cluster.
• Programming Skills: Strong proficiency in Go (preferred) or Python. We are looking for someone who can build tools, APIs, or custom controllers to automate complex logic.
• CI/CD & GitOps: Hands-on experience with ArgoCD and GitHub Actions (specifically creating reusable workflows and custom actions).
• Policy & Config: Experience using Helm for packaging and Kyverno (or OPA) for policy enforcement.
• Infrastructure as Code: Mastery of Terraform, with an interest in moving toward Kubernetes-native management (like Crossplane).
• System Reliability: A deep commitment to infrastructure stability and the ability to manage complex cloud environments at scale.
• The Troubleshooting Mindset: You enjoy solving "hard" problems and can navigate complex distributed systems to find root causes.
• Observability: Experience using tools like Prometheus or Grafana to monitor system health and performance.
• Efficiency: A "FinOps" mindset - you care about right-sizing resources so we aren't over-provisioning or wasting budget.

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.