Bilingual Student Success Coach & Enrollment Advisor

Location: Fully remote (U.S.) 
Languages required: English and Spanish required; French strongly preferred 
Hours: Up to 25 hours per week 
Reports to: Coaching Lead 

 

EnGen offers an at-scale, AI-powered approach to English instruction, designed to solve a 
systemic access issue: Adult English learners now represent 1 in 10 working-age adults in the 
U.S., yet the workforce system serves the needs of just 4% of these workers. 

 

A Certified B Corporation, EnGen is filling the gap by partnering with employers, adult 
educators, workforce development organizations, and state governments to connect job 
seekers and incumbent workers with English skills, career pathways, and employment in 
high-demand industries. EnGen’s workforce-aligned approach addresses employers’ 
recruitment and retention challenges and advances learners’ economic mobility. 

 

Our mobile-first platform delivers personalized, real-world English instruction built on 
media-rich content and adaptive learning. We combine powerful tech solutions with human 
support—enrollment specialists, multilingual coaches, and live virtual workshops—to ensure 
learners make rapid, measurable progress toward their goals. 

 

At EnGen, we believe in using tech to do what machines do best, so people can do what 
humans do best. Our culture is nimble, empowering, welcoming, and transparent. We value 
inclusivity, empathy, and authenticity. We’re a fully remote team, distributed across the U.S. 
and growing fast as we help reshape workforce development nationwide. 

 

 

As a Student Success Coach and Enrollment Advisor, you will support learners throughout 
their journey at EnGen—from enrollment and onboarding to ongoing engagement, 
persistence, and career success. You will provide personalized coaching that helps learners 
stay motivated, overcome language barriers, build confidence, and develop career-ready 
English skills connected to meaningful career opportunities. This role also includes supporting 
enrollment and re-enrollment efforts, guiding learners through onboarding, and helping 
remove barriers to participation. Success in this role requires empathy, strong communication 
and organizational skills, and a passion for helping learners achieve career advancement and 
economic mobility. 

● Provide personalized coaching support to learners through phone, text, email, video calls, and live chat

● Help learners identify the right content, pathways, and resources aligned with their career and learning goals

● Encourage learner persistence, engagement, and course completion through proactive outreach and follow-up

● Monitor learner activity and identify learners who may benefit from additional engagement or support

● Support learners in navigating career-focused English learning pathways and workforce-aligned content

● Guide learners in using EnGen’s platform, features, workshops, and support services

● Support enrollment and onboarding processes, including registration assistance and learner activation

● Proactively follow up with learners who have not completed enrollment or participation milestones

● Respond to learner questions, concerns, and missed calls in a timely and empathetic manner

● Accurately document learner interactions and manage assigned tasks in HubSpot and other systems

● Support re-enrollment efforts by contacting eligible learners and guiding them through next steps

● Participate in weekly team meetings, trainings, and engagement initiatives

● Identify learner communication barriers or trends and share insights with the team

● Support virtual learner sessions and engagement activities as needed 

● Fluency in English and Spanish (spoken and written) is required

● French proficiency is strongly preferred

● 2+ years of experience in coaching, learner support, student success, customer service, enrollment advising, workforce development, or related fields

● Strong written and verbal communication skills across phone, text, and email

● Passion for helping adult learners build confidence, develop career-ready English skills, and achieve their personal and professional goals

● Comfort engaging with learners from diverse cultural and professional backgrounds

● Strong organizational skills and attention to detail

● Ability to manage multiple learner follow-ups and tasks simultaneously

● Comfort using CRM systems and communication tools (HubSpot experience is a plus)

● A collaborative mindset and willingness to work across teams

● Interest in adult education, language learning, workforce development, and mission-driven work

● Ability to work independently and proactively in a fast-paced remote environment