Multi-Store Manager Arnhem - Nijmegen - Groningen

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  You guide your Team Leads with coaching, clarity and structure

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  You attract new talent, and are in charge of hiring, onboarding and developing new baristas and leads

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  You create a team culture people want to be part of: fair, ambitious and energised.

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  You lead performance conversations and raise the standard across all stores.

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  You are excited to work with an innovative company that doesn’t stand still, and you inspire that drive in your team daily.
  

• You ensure every customer gets the full Wakuli experience: great coffee, a welcoming vibe and a team that works well together

• You help bring consistency in service and energy across your stores

• You stay close to what happens on the floor and support when needed
  

• You own the performance of your stores: revenue, waste, team, compliance and standards

• You support scheduling (together with your lead) to ensure we are open 365 days of the year

• You monitor stock, safety, reporting and process, and take action where needed

• You surface risks and opportunities early, and keep things moving forward

• You share best practice with our growing Store Management Team to support our expansion

This is a role for someone who’s done the work of leading a (retail) team. You know what good leadership and great customer experience looks like, and you’re ready to bring it into every store you touch.

• 3+ years of experience leading teams in hospitality, retail or operations

• Based in either Arnhem or Nijmegen, but happy to travel to Groningen approx. once per month (travel will be compensated)

• A track record of managing people: coaching, holding accountable, growing performance

• Strong operational instincts. You see problems before they escalate

• A sharp sense of ownership, structure and service quality

• Fluency in English (Dutch is a strong plus)

• Availability of 38 hours per week, including weekends
  

We lead with purpose. We are direct, but kind. We give feedback to help each other grow. We make mistakes, but we own them. We move fast, but we don’t move alone.

We live by three principles:

If that sounds like you, we’d love to meet. Let’s start with a cup of coffee!