wakuli~26d ago

Multi-Store Manager Den Haag East

Netherlands·The Haguemid

RetailStore Manager

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Quick Summary

Overview

Join us to lead our stores & grow our impact About WakuliWe love great coffee. That’s why we’re building an alternative coffee industry that actually works. For both farmers and consumers. How? By working directly with farmer groups around the world.

Technical Tools

RetailStore Manager

Responsibilities

~1 min read

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You guide your Team Leads with coaching, clarity and structure
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You attract new talent, and are in charge of hiring, onboarding and developing new baristas and leads
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You create a team culture people want to be part of: fair, ambitious and energised.
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You lead performance conversations and raise the standard across all stores.
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You are excited to work with an innovative company that doesn’t stand still, and you inspire that drive in your team daily.

You ensure every customer gets the full Wakuli experience: great coffee, a welcoming vibe and a team that works well together
You help bring consistency in service and energy across your stores
You stay close to what happens on the floor and support when needed

You own the performance of your stores: revenue, waste, team, compliance and standards
You support scheduling (together with your lead) to ensure we are open 365 days of the year
You monitor stock, safety, reporting and process, and take action where needed
You surface risks and opportunities early, and keep things moving forward
You share best practice with our growing Store Management Team to support our expansion

This is a role for someone who’s done the work of leading a (retail/horeca) team. You know what good leadership and great customer experience looks like, and you’re ready to bring it into every store you touch.

3+ years of experience leading teams in hospitality, retail or operations
A track record of managing people: coaching, holding accountable, growing performance
Strong operational instincts. You see problems before they escalate
A sharp sense of ownership, structure and service quality
Fluency in English (Dutch is a plus)
Availability of 32–38 hours/week, including at least 1 day on the weekend

What We Offer

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✓A key role in a fast-scaling impact company

✓A steep learning curve and plenty of growth opportunities. We have doubled in size in the last year which comes with lots of opportunities

✓A team of 120+ impact-driven colleagues from 30+ countries

✓Direct access to our coffee producers and full coffee value chain

✓Monthly salary between €2.700 and €2.900 (based on 38 hours)

✓And of course, unlimited good coffee

We lead with purpose. We are direct, but kind. We give feedback to help each other grow. We make mistakes, but we own them. We move fast, but we don’t move alone.

We live by three principles:

If that sounds like you, we’d love to meet. Let’s start with a cup of coffee!