Deputy Program Manager (DPM)

• →Act as the Program Manager in their absence, with full authority to make contract-related decisions.
• →Coordinate implementation of contract-specific policies, SOPs, and operational directives received from leadership or federal stakeholders.
• →Provide direct oversight and support to site-level supervisors and administrative staff to ensure alignment with performance, safety, and quality standards.
• →Support contract transition planning, staffing optimization, and onboarding activities during startup or turnover periods.
• →Serve as a liaison between site-level staff and PM for daily updates, operational status, incident escalation, and compliance tracking.
• →Ensure compliance with all contract deliverables, especially those related to scheduling, physical fitness, firearms training, and background clearance requirements.
• →Review site inspection results, quality control findings, and training gaps to support continuous improvement initiatives.
• →Conduct staff coaching, issue resolution, and interagency coordination in collaboration with leadership personnel, law enforcement partners, and subcontractor staff.

Manages subordinates who supervise up to 100 employees of said account/posts. Responsible for the overall direction, coordination, and evaluation of the sites. Also directly supervises approximately 100 hourly employees. Carries out supervisory responsibilities in accordance with
the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• →Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• →Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• →Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• →Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• →Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• →Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• →Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• →Professionalism – Tactfully approaches others; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• →Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
• →Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.
• →Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• →Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• →Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• →Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.
• →Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• →Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• →Minimum of 5 years of experience in security supervision, military leadership, or law enforcement command roles.
  
• →Relevant experience in security operations management, law enforcement, or military service at a comparable level of responsibility.
  
• →Prior experience managing large-scale security operations across multiple sites or jurisdictions, preferably for federal or DoD entities.
  
• →Strong working knowledge of contract compliance requirements, including guard force scheduling, clearance, physical fitness standards, and weapons licensing.
  
• →Ability to lead in high-tempo, mission-sensitive environments and make real-time decisions that affect personnel and mission outcomes.
  
• →Must be able to obtain and maintain appropriate security clearances as defined by the contract’s site-specific requirements.

• Ability to read and interpret documents such as safety rules, operating policies, maintenance instructions, and procedure manuals.
• Ability to write routine reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of customers or employees, or organizations.

Ability to calculate figures and amounts such as overtime, payroll, pay rates, bill rates, work hours, complex schedules, discounts, commissions, and percentages.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

To perform this job successfully, an individual should know Internet software, Inventory software, Payroll systems, and MS Office (Word, Excel, Outlook) software skills.

• Current/valid state driver’s license
• CPR/AED/First Aid Certification

• Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation.
• Must be available on-site during the Government's regular working hours.
• Must be capable of reporting on-site within one (1) hour after regular Government hours, if contacted

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see
and distinguish basic colors.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. 

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