Walkme4mo ago

Customer Success Engineer

Raleigh · Raleigh · RaleighFull-timemid

OtherCustomer Success Engineer

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Quick Summary

Overview

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape.

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OtherCustomer Success Engineer

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.

Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.

Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.

Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.

Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.

Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.

Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.

Monitor customer health, usage, and workflows to proactively drive adoption and value realization.

Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.

Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.

3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).

Proven experience with consulting, solution implementation, and customer enablement.

Basic understanding of CSS, HTML, JavaScript, and APIs.

Strong understanding of SaaS platforms, integrations, and data workflows.

Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.

Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.

Excellent communication and relationship-building skills with both business and product stakeholders.

Strong project management and organizational skills.

Passion for helping customers succeed and driving measurable business outcomes.

At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.

We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.

We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:

Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.

Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.

Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.

Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.

WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!

WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!