Dunkin Donuts Store Manager

·        High School Graduate or equivalent. College degree in business or related discipline preferred.

·        18 years or older

·        Three to five years of supervisory restaurant, retail, or hospitality experience desirable. 

·        Must possess strong initiative, leadership and organizational skills. 

·        Good judgment and reasoning ability.

·        Good oral and written communication and interpersonal skills.

·        Ability to read and write English and perform basic arithmetic necessary for store operation and management.

·        Ability to work irregular schedule, including nights and weekends and at varied store locations within the company.

·        Certified Retail Managers training (DDU), Food Handler (Allergen/Serve Safe Certified)* Company training is provided

·        Ability to effectively communicate with our guests.

·        Ability to do basic math.

·        Basic understanding of financial management.

·        Requires basic computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn and navigate various software applications.

Work is performed primarily in a fast-paced retail food service environment and requires adherence to all safety and sanitation standards. The position involves frequent exposure to noise, heat, odors, and wet or slippery surfaces. While performing the duties of this position, the employee is regularly required to:

• →Stand and walk for extended periods, often for the majority of the work shift.
• →Use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies.
• →Frequently stoop, bend, crouch, or reach above shoulder level to accomplish assigned tasks and provide customer service.
• →Occasionally lift, carry, push, or pull up to 50 pounds independently, and heavier loads with assistance.
• →Maintain visual acuity and manual dexterity to operate point-of-sale systems, food preparation tools, and other kitchen equipment safely.
• →Communicate clearly and effectively with customers, team members, and management.
• →Tolerate moderate noise levels and exposure to hot equipment, ovens, coffee machines, and other heated surfaces that may pose a risk of burns or cuts.
• →Work in varying temperature conditions, including warm kitchens and refrigerated storage areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, in accordance with the Americans with Disabilities Act (ADA) and Massachusetts employment laws.

Watermark Donut Company, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description does not constitute a contract of employment. Employment with Watermark Donut Company, LLC is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law.

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here. If you’re looking for a job that’s fun, flexible, and full of opportunity, Dunkin’ is the place to be. Apply now and let’s make mornings better—together 

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

Watermark Donut Company is a multi-unit Dunkin’ franchisee operating throughout the Greater Boston area. Established in 1990, the organization is committed to delivering consistent, high-quality products and exceptional customer service in a fast-paced, team-driven environment. Watermark prioritizes operational excellence, employee development, and community engagement, offering employees the opportunity to grow within a stable and performance-focused organization.