Jr. IT Administrator (Independent Contractor)

Toronto · TorontoContractentry

OtherIt Administrator

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Overview

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform,

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OtherIt Administrator

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. To read more about our family of Brands, check out our website here.

We are seeking a proactive and highly communicative Jr. IT Administrator (Independent Contractor). This position requires mandatory in-office attendance at our Toronto office. This role is essential to maximizing the operational effectiveness of our entire workforce. By taking ownership of daily on-site IT operations, asset management, and technical troubleshooting, you will alleviate the need for staff to manage IT tools independently, allowing them to focus on their core objectives.

Furthermore, you will work closely with our IT & Security team to ensure that all user access and security protocols are implemented seamlessly and securely. If you have a strong sense of "technical empathy," excellent problem-solving skills, and a passion for helping users navigate technology, we want you on our team.

Tier 1 Support & Ticket Operations: Serve as the primary point of contact for Tier 1 IT inquiries and requests. Manage daily ticket operations efficiently, providing clear, empathetic, and timely resolutions to technical issues (application, laptop, and workstation support) reported by employees.

On-Site & Global Workforce Support: Working physically from our Toronto office, provides seamless technical support for both on-site employees and our distributed remote workforce. Demonstrate operational flexibility to address urgent IT needs and ensure continuous business operations across all working environments.

Access Management & Enterprise Compliance: Partner closely with the IT GRC team to execute user account provisioning and role-based access management. Ensure all IT operations strictly align with corporate security policies, compliance guidelines, and the Standard Operating Procedures (SOPs) required for our broader global enterprise and affiliate networks.

Asset Lifecycle Maintenance: Maintain the full lifecycle of physical and digital IT assets (laptops, peripherals, software licenses) from procurement and deployment to ongoing maintenance, tracking, and retirement. Assist in basic IT vendor communications to ensure efficient resource allocation.

Onboarding & Offboarding: Work closely with HR to deliver a seamless onboarding and offboarding experience, including provisioning physical devices, setting up accounts, and ensuring proper access removals in accordance with overarching enterprise protocols.

System Maintenance: Troubleshoot, maintain, and upgrade operating systems (macOS), Google Workspace, Zoom, Slack, and other enterprise applications.

Documentation & Training: Create intuitive, easy-to-follow "how-to" documentation and provide training for staff on new and existing IT tools to foster a self-sufficient user base.

Experience: Approximately 1+ year of hands-on experience in an IT Support, Helpdesk, or similar technical administration role, with a strong grasp of basic IT operations.

Work Environment: Ability and willingness to work fully on-site at our Toronto office.

Exceptional Communication: Outstanding user-facing communication and customer service skills. The ability to translate complex technical jargon into simple, actionable advice for non-technical staff is highly critical.

Technical Stack: Solid practical knowledge of troubleshooting macOS environments, Google Workspace (G Suite), SSO (Single Sign-On) solutions, IT ticketing systems, and standard office applications.

Security & Process Oriented: Basic understanding of IT security principles, user permission management, and a high degree of diligence in following IT GRC guidelines and complex enterprise-level SOPs.

Problem Solver: A proactive approach to identifying recurring issues and suggesting process improvements.

Team Player: Ability to work independently with high accountability, while also collaborating smoothly with cross-functional teams (HR, IT GRC, external vendors) within a broader global corporate structure.

$23 - $30 / hourly

Please note, the above range is listed in CAD.

Listing Details

Posted: March 6, 2026
First seen: March 26, 2026
Last seen: April 23, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 42%
Scored at: April 23, 2026

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Wattpad

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Wattpad is a global social storytelling platform and entertainment company where users can read and write original stories. It connects a community of millions of readers and writers and has seen many of its stories adapted into books, TV series, and films.

Employees

350

Founded

2006

Domain

wattpad.com

Jobs

View 16 jobs

View company profile

Salary

CAD 23–30

per year