Wattpad7mo ago

[WEBTOON] Trust & Safety Associate (Thai, Indonesian, Traditional Chinese)

SingaporeRemoteFreelancemid

OtherSafety AssociateSafety

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Quick Summary

Overview

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

Technical Tools

discordms-office

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others.

The Trust & Safety Associate will assist with creator and user operations efforts, including content moderation, appeals, and policy enforcement. You must be detail-oriented, visual, and self-motivated. Bilingual in Thai, Indonesian, or Traditional Chinese.

Review and investigate escalated reports and appeals of potential violations of our policies

Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content

Provide support in resolving issues reported by moderation teams

Respond to incoming user inquiries, complaints, feedback, and reports

Work with other departments to track and resolve bugs and other technical issues

Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience

Keep up-to-date on current events and assist with policy research and analysis

Education: B.A./B.S. in related fields

1-2 years experience in trust and safety or community management (must have experience in UGC moderation)

Native-level proficiency in Thai, Indonesian, or Traditional Chinese.

Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc

Ability to understand and analyze complex cases

Interested in content policy, compliance, and/or internet governance

Must have experience working with multicultural company

Location & Eligibility

Where is the job

Singapore

Remote within one country

Who can apply

Listed under

Singapore

Listing Details

Posted: September 30, 2025
First seen: March 26, 2026
Last seen: May 11, 2026

Posting Health

Days active: 46
Repost count: 0
Trust Level: 39%
Scored at: May 12, 2026

Signal breakdown

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Wattpad

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Wattpad is a global social storytelling platform and entertainment company where users can read and write original stories. It connects a community of millions of readers and writers and has seen many of its stories adapted into books, TV series, and films.

Employees

350

Founded

2006

Domain

Jobs

External application · ~5 min on Wattpad's site

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