Webfx28mo ago

Social Media Monitoring Specialist

Guatemala·Antigua GuatemalaFull timemid

MarketingSocial Media SpecialistSocial Media

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Quick Summary

Overview

Key Responsibilities

- Providing excellent customer care services for each business that we work with and cultivate a unique connection with their audiences through computer and mobile phone customer service.

Requirements Summary

Desired Education A Bachelor’s degree is preferred but not required. Pre-employment testing is required. General Knowledge Fluent in English (written and verbal). Resume must be in English to be considered.

Technical Tools

excelconcurrency

Hi there! We’re WebFX, a full-funnel revenue marketing agency based in the US. We’ve been 10x named a Best Place to Work, and we’d love to meet you! We are a fast-growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ US States, and now based around the globe (and representing 18+ different countries, including offices in Guatemala and South Africa!).

While WebFX and our subsidiary companies, such as Nutshell CRM, SEO.com, and TeamAI, are growing rapidly, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!

We’re looking for people to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide, We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

Why Choose WebFX?

- We've been 10x named a Best Place To Work 🎉

- We have offices in Guatemala, South Africa, St. Petersburg FL, Ft. Myers FL, Lancaster, and York, PA! AND we're continuing to grow! 🌱📈

- Prior knowledge/experience is not required for any of our roles, we provide all of the training and tools necessary for you to be successful!

- Flexible Schedule (start your day between 8 and 10 am - when you do your best work!)

- 150% Company Match Of Personal Charity Donations

- Generous Paid Time Off 🏖

- Employee Wellness Program

- Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books 📚

- Humanitarian Trips ✈️

- Dressing up everyday not for you? We get it! Enjoy our Casual Dress Code

- Personal Desk Fund 💰

- Merit-based promotions (we promote from within, you will move up and grow here!)

Learn more about our Guatemala office here!

A Bachelor’s degree is preferred but not required.

Pre-employment testing is required.

Fluent in English (written and verbal). Resume must be in English to be considered.
Customer service experience & proven interest in long-term customer service field/career (this is a long-term position where you can grow with our team!)
Solid understanding of the internet and social media
Strong writing/grammatical skills as well as ability to present information and ideas logically and clearly; keen eye for detail also required.
Must have high-speed internet and smartphone with WiFi capabilities / ability to use social media apps for business purposes

Customer-centric mentality & passion for delighting customers
Strong commitment to getting things done
Dedication to delivering high-quality and defect-free work to clients
Ability to work well in a high-concurrency environment (many projects)
Capable of individual “deep work” as well as the ability to collaborate with a team to complete projects rapidly
Strong time-management skills and ability to meet deadlines consistently
Ability to take direction well, but also make decisions and take initiative
Strong communication skills
Up-to-date on the latest web technologies
Professional and dependable, with a solid work ethic
Detail-oriented with a dedication to quality
Self-motivated
Problem solver

At least 1 year of experience in social media monitoring, community management or customer service

WebFX is looking for candidates who want to work in customer service long-term as this is a stable and full-time indefinite position at WebFX within the social media customer service department.

No voluntary turnover in the last 4 years in our international remote team!

Responsibilities

~1 min read

→Providing excellent customer care services for each business that we work with and cultivate a unique connection with their audiences through computer and mobile phone customer service.
→Monitor activity on a high volume of client social profiles 1-3x daily.
→Utilize native social network monitoring dashboards and inboxes (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.) as well as any third-party tools to monitor activity.
→Utilizing standard operating procedures, template responses and own judgment/critical thinking to resolve or escalate online questions or concerns.
→Utilizing available data and research to answer audience comments and direct messages.
→Collaborating with account manager to address unique inquiries and situations if/when needed
→Understanding and adopting brand voice to engage with audience and promote brand personality
→Ability to independently seek out answers and perform research and analysis to determine the best approach and response
→This position requires 40 hours of remote availability per week during our standard office hours (8am to 6pm EST)
→Requires reliable internet access

60% providing social media customer care services

15% utilizing and updating customer service standard operating procedures & responses

15% actively monitoring and performing proactive outreaching on social networks

10% collaborating with account managers

Our “Bootcamp” web marketing training program will be provided for new WebFX “family members.”

Access to hundreds of online courses and training materials

Departmental trainings, trend watch reports, and monthly Lunch-and-Learns

Please submit resume or CV (in English) to be considered for this opportunity

Compensation

Negotiable, based on experience

Check out our culture on social media:

Instagram

Twitter

Facebook

Please submit resume or CV (in English) to be considered for this opportunity.

*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!

⚠️Important Note on Recruitment Fraud: WebFX will never ask for sensitive personal or financial information—such as your Social Security number, bank account details, or credit card info—during the interview process. All official communication from our team will only come from an @webfx.com email address. If you receive a suspicious request, please do not share your information.

Location & Eligibility

Where is the job

Antigua Guatemala, Guatemala

On-site at the office

Who can apply

Open to applicants worldwide

Listed under

Guatemala

Listing Details

Posted: April 11, 2024
First seen: March 26, 2026
Last seen: August 3, 2026

Posting Health

Days active: 129
Repost count: 0
Trust Level: 31%
Scored at: August 3, 2026

Signal breakdown

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Webfx

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WebFX is a tech-enabled digital marketing agency providing SEO, web design, PPC, and other online marketing services to help businesses grow their revenue.

Employees

750

Founded

1996

Domain

Jobs

External application · ~5 min on Webfx's site

Please let Webfx know you found this job on Jobera.