Warehouse IT Specialist

Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain and leveraging social buying, Weee! is reshaping the grocery business entirely. You can read more about us on Business Insider, Reuters and TechCrunch.

Weee! is headquartered in Fremont, CA, and is currently available coast to coast with exceptional growth (5x YoY) across geographies, categories and ethnicities. We have raised $800M+ in funding to date from leading investors including Softbank Vision Funds, DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.

As a warehouse IT specialist, you will be accountable for helping us maintain networks, security camera systems, badge systems, alarm systems, printers, desktops and laptops, and robotic automation picking and packing systems. A successful candidate should have some experience in IT project coordination, a solid technical background, and good organizational, analytical, and learning abilities.

• →Set up and maintain IT infrastructure, such as WAN/LAN networks, WiFi Access Points, MDF/IDF, video conference, security cameras, warehouse badge/alarm systems, etc. 
• →Provide daily IT support for warehouse operations, including network, desktop/server, barcode and Wi-Fi printer, scanner, touch screen, PDA, UPS, other IT equipment, and warehouse management systems.
• →Maintain all IT equipment and automation systems in good working condition.
• →Install, configure, and troubleshoot desktop/PC operating system, hardware, software and apps, video conference, printer, etc., and support employee onboarding/offboarding.
• →Manage IT equipment inventory, IT assets, and user access privileges.
• →Build and maintain warehouse robotic automation picking and packing systems related to IT servers, storage, and applications if needed.
• →Analyze error reports and system alerts to identify robots, charging stations, and other equipment.
• →Troubleshooting network and client endpoint issues, including packet captures and analysis.
• →To track the health and performance of robotic systems over time, maintain detailed records of maintenance activities, error logs, and performance metrics. 
• →Write SOP user manual documents and provide IT training to end users.
• →Create and follow change control and incident management processes and procedures.
• →Collaborate with cross-functional teams to implement solutions and projects. 
• →Other projects or tasks assigned by the warehouse Operations Manager/Director.

• 3+ years of relevant work experience in IT support.
• Excellent network skills, such as managing IT server room network switch/firewall.
• Experienced computer troubleshooting skills (windows 10, Mac OS & Linux OS).
• Possess good analytical, troubleshooting, and problem-solving skills.
• Well-known security camera system & badge system.
• Robot Packing and Picking Automation system maintenance experience is a plus.
• Nimble and patient with good communication skills.
• Warehouse-related IT support experience is preferred.

• On call
• Flexible work schedule, including the ability to work evening shifts and weekends.