Client Success Specialist

United States·AustinFull Timemid

OtherClient Success Specialist

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Quick Summary

Overview

Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position.

Technical Tools

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Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.

Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.

Learn and understand the Infusion Center healthcare model

Onboard new clients onto and support existing clients on our healthcare SaaS application

Troubleshoot and document software operational and technical issues

Respond to client support issues, report bugs/issues and feature requests

Provide excellent client service with friendly, professional responses

Create client training materials, draft release notes, and help prioritize development of new features

Go beyond your comfort zone when needed

Be an awesome addition to our growing team

Bachelor's degree, required

2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required

Proven track record of achieving and exceeding measurable goals

Must be detail-oriented, able to multi-task and be extremely organized and efficient