Technical Product Specialist

Great organizations are made of great people. We're looking to fill a Technical Product Specialist role on our growing team. This is a full-time position designed for someone who thrives at the intersection of product, technology, and customer success. The primary responsibility involves acting as the bridge between technical teams (Engineering) and business teams (Sales, Client Success), to provide deep expertise when it comes to support and improvement of our SaaS product(s). The ideal candidate would have job experience in a similar product support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.

Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.