Client Service Coordinator

If you’re energised by helping people during difficult life moments and want to grow your career in a supportive, high‑performance environment, we’d love to hear from you.

We’re partnering with a rapidly scaling, purpose‑driven fintech company. They’re growing fast, backed by strong demand, and building a team that will shape the future of their client experience function. This is more than a job, it’s a career opportunity for someone who wants to grow, be developed, and play a meaningful role in a high‑performing, values‑led environment.

• Join a fast‑growing fintech where client experience is a core pillar of the business

• Build capability across complex client support, risk awareness, and high‑stakes communication

• Work closely with legal, credit, operations, and product teams

• Be part of a company that invests heavily in training, coaching, and internal progression

• Step into a role with clear pathways into specialist, senior, or leadership positions as the team scales

If you’re early in your career or looking to pivot into meaningful, people‑focused work with long‑term growth, this is a standout opportunity.

As a Client Service Coordinator, you’ll be the trusted voice guiding clients and partner organisations through important, often emotional moments. You’ll provide clarity, reassurance, and practical support, ensuring clients feel informed and confident at every step.

This is a high‑engagement, phone‑based role (around 80%) where you’ll build strong communication skills, resilience, and professional maturity.

• Supporting clients and partners via phone and email

• Handling inbound & outbound calls with warmth and professionalism

• Guiding clients through documentation, next steps, and key milestones

• Following up proactively to keep matters moving

• Working closely with internal legal, credit, and operations teams

• Managing competing priorities in a fast‑paced environment

• Supporting vulnerable or distressed clients with empathy and care

• Genuinely cares about people

• Communicates clearly and confidently

• Stays calm under pressure

• Is emotionally resilient and mature

• Thrives in a fast‑paced, structured start up environment

• Is organised, detail‑focused, and proactive

• Loves learning and is open to coaching

• Builds trust quickly with clients and colleagues

• Enjoys being part of a close‑knit, supportive team

Experience is flexible — what matters most is your attitude, communication, and care.