Customer Service Centre Consultant

Hong Kong·Hong Kongmid

OtherCustomer Service

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Quick Summary

Key Responsibilities

Handle inbound calls relating to roadside assistance, accident support,

Requirements Summary

Previous customer service or contact centre experience preferred (hospitality, retail, administration,

Technical Tools

OtherCustomer Service

Looking for a role where you can genuinely support people?
Love problem-solving, helping customers, and working in a team that truly has your back?
We’ve got you covered.

Benefits!

Start date: 22nd June with onsite interviews being held on the 4th and 5th June
Permanent full-time opportunity with long-term career growth
Melbourne-based role with future hybrid flexibility after 6 months
Supportive culture with ongoing learning and development opportunities
Dedicated 12-week onboarding and training program
Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply)
Opportunity for weekend shift at double pay
Annual bonus opportunity
Salary: $74,531 inclusive of super

Your Next Role:

We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities.

What You’ll Do:

Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries
Triage customer situations and coordinate appropriate support services
Liaise with external providers
Answer overflow reception calls and transfer customers to the appropriate department
Process claim lodgements and update customer records accurately within CRM systems
Coordinate follow-ups and administrative tasks relating to customer cases
Navigate multiple systems including CRM platforms and claims systems
Deliver exceptional service while meeting quality, compliance, and service standards

What You Need:

Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply)
Strong communication skills
High emotional intelligence and resilience
Ability to problem solve and think on your feet
Confidence navigating multiple systems simultaneously
Strong attention to detail and data accuracy
Commitment to rotating rosters between 6am–8:30pm after training
Positive attitude and willingness to learn
Permanent work eligibility essential