eFX Trade Support Analyst

Role Title eFX Technical Support Analyst

Location London

About Westpac Australia’s oldest bank and one of the four major banking organisations in the country. Through Westpac Institutional Bank, we support corporate, institutional and government clients globally with specialist expertise across banking, markets and capital markets services.

Our London office is a key international hub, working closely with teams across Australia, Asia, Europe and the Americas. The business plays an important role in supporting cross border funding, investor access, and international capital markets activity for clients in the UK, Europe, Australia and New Zealand.

How will I help

Reporting to the Head of Support, Europe & Americas, this position is responsible for providing first and second line FX pre-trade application support and assisting in delivering a variety of project and BAU related activities for Westpac’s electronic pre-trade systems globally.

The primary objective of this role is to maintain production stability and facilitate the delivery of new functionality to Westpac business users and customers that will grow the revenue, improve the customer experience and reduce expenses for the Global Financial Markets product line.

It is envisaged that the successful person will become the Subject Matter Expert (SME) for eFX Pre-Trade application support within the E&A region. 

Key Accountabilities

• Being responsive in answering user queries from a variety of stakeholders. 
• Responsibility for the maintenance of Westpac’s eFX trading and pricing systems.
• Testing of system enhancements in consultation with key internal stakeholders.
• Management of relationships with external suppliers and vendors. 
• Management of business expectations and delivery schedules.
• Key liaison between internal business, technical and operational stakeholders.
• Adherence to “Follow-the-Sun” support model / knowledge share with team.
• Effective communication with business and technology stakeholders.   

What’s in it for me

You will join a collaborative and supportive international team during a period of strong strategic growth for Westpac Institutional Bank. Westpac provides a broad range of health, wellbeing, lifestyle and financial benefits.

Experience and domain knowledge

• Experience in Financial Markets is essential, ideally within eFX sales, trading or application support
• Strong understanding of FX products including spot, options, swaps and commodities
• Familiarity with the London Benchmark process
• Knowledge of single dealer and multi bank platforms such as FXall, 360T, FX Connect, EBS and Instinct, including client onboarding and account mapping
• Broad understanding of front to back business processes, including middle office, risk, finance, compliance and treasury
• Awareness of pre and post trade pricing and straight through processing

Technical skills

• Understanding of pricing and trade flows within low latency eFX environments, including liquidity aggregation and price distribution
• Experience supporting containerised environments such as Kubernetes and Docker
• Hands on use of monitoring tools including Elastic, Grafana, Prometheus or Splunk
• Strong analytical and problem solving capability, including FIX, connectivity and log analysis
• Experience with incident and problem management processes and tools such as ServiceNow, Jira or Confluence
• Good systems knowledge across Linux, Windows and networking concepts including TCP IP and Citrix
• Working knowledge of access management and scheduling tools such as CyberArk and Control M

Personal skills

• Confident in managing and influencing stakeholders
• Proactive with a strong ownership mindset
• Customer focused with attention to quality and detail
• Clear communicator, able to work effectively across business and technology teams
• Comfortable operating across a broad stakeholder group including front office, operations, risk and compliance teams