Manager, GTS Client Service

You’ll be part of our Global Transaction Services (GTS) Client Engagement team, supporting a portfolio of institutional clients across their day‑to‑day banking needs. This is a full‑time role based in Brisbane, where you’ll be the go-to contact for clients, making sure their enquiries, requests and service needs are handled smoothly and accurately.

In this role, you’ll work closely with relationship managers, product teams and operations partners to deliver a seamless service experience. You’ll spend your time responding to client enquiries, coordinating with internal teams, managing documentation, and helping resolve more complex issues when they arise. You’ll also look for simpler and better ways of working, contributing to continuous improvement across the service model. Most importantly, you’ll build trusted relationships with clients by understanding how they use our products and helping them get the most value from their banking arrangements.

To set yourself up for success, you’ll bring strong service skills and a collaborative mindset. Ideally, you’ll have:

• Experience supporting clients in a banking, financial services or complex service environment, preferably within corporate or institutional transaction banking.
• Confidence managing a range of client enquiries, from straightforward requests through to more complex issues.
• The ability to build strong working relationships with clients and internal stakeholders.
• Good attention to detail when handling documentation, processes and risk requirements.
• A proactive approach, with a mindset focused on improving service and finding better ways of working.

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.