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Senior Business Analyst - ServiceNow

Australiasenior

Business AnalystData & AI

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Quick Summary

Overview

What’s the role? The Senior Business Analyst will be working closely with the Product Owner, key business stakeholders and delivery team (developers).

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Business AnalystData & AI

What’s the role?

The Senior Business Analyst will be working closely with the Product Owner, key business stakeholders and delivery team (developers). This role is instrumental in ensuring that Product features, functional and technical requirements are accurately defined, documented, and prioritised and communicated to all relevant stakeholders (onshore & offshore).

Document and refine user stories with clear acceptance criteria, breaking down epics into deliverable sprint-sized work
Facilitate workshops and stakeholder engagement, gathering requirements and aligning outcomes to business value
Manage backlog prioritisation and sprint planning, communicating upcoming work with the scrum team and stakeholders
Track actions, issues and dependencies, maintaining strong Jira hygiene and ensuring traceability of requirements
Collaborate with delivery teams and third parties to remove blockers, support testing, and drive continuous improvement in delivery practices

What do I need?

5+ years’ Business Analysis experience in large-scale programs, with strong exposure to ServiceNow IRM or GRC capabilities
Ability to navigate complex, matrixed environments and deliver outcomes within tight timeframes
Strong facilitation and stakeholder engagement skills, including running workshops and presenting clear, concise insights
Proven ability to work autonomously while mentoring junior team members and supporting team capability uplift
Strong problem-solving ability with excellent verbal and written communication skills
Experience working in Agile delivery environments and collaborating with cross-functional teams
Desirable: ServiceNow certifications or experience across broader modules, experience in Financial Services and ITIL knowledge

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.