CX Specialist for leading supplier in Window Frames (Dutch native)

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential. 

This brand is a fast-growing online platform revolutionizing how custom windows and frames are ordered, designed especially for independent contractors, small businesses, and DIY enthusiasts. With a streamlined digital process, customers can easily configure and order tailor-made frames with rapid delivery options. The brand is driven by values like simplicity, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment.

Your day is a blend of problem-solving, connection, and collaboration. You’ll start by checking in on open cases and coordinating with partners, ensuring each customer’s service request is met with attention and efficiency. You’ll interact with clients, tackle occasional challenges, and enjoy the satisfaction of making things right—all while helping us reach our goal of next-day delivery, every time!

• Handle first-line customer inquiries and assist with any issues, perform order checks and follow up with customers through calls 

• Quickly address customer issues by coordinating with service and production partners to find solutions

• Process customer tickets and inquiries in a timely manner and keep customers informed by proactively updating them on the status of their service request

• Collaborate on optimizing processes to prevent future issues, using insights from customer interactions to enhance overall service quality

• Responding to quote requests from customers and maintaining contact with factories regarding quote follow-up

• Receiving incoming orders and coordinating with factories and ensuring that window frames are put into production on time

• Contacting customers after delivery to discuss their experience and collecting customer input and communicating it back to the organization

• Coordinating the entire service process by collecting, following up, and providing feedback to involved parties

• Native-level proficiency in Dutch (any other language is a plus, especially German) 

• You have affinity with the building sector and its technicalities

• You master clear and effective communication with customers and teams

• The ability to resolve issues and provide solutions promptly

• Ensuring all order checks and customer queries are handled accurately

• Maintaining a focus on customer satisfaction and experience

• Efficiently managing multiple tasks and customer inquiries

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!