Field Service Technician - Heating products

• Perform daily activities at customer site involving heating systems for semiconductor wafer manufacturing applications
• Measuring and drawing piping as seen in field per company engineering standards
• Installation, commissioning, maintenance, and troubleshooting heating systems
• Schedule field service calls and arrange travel plans to meet the company’s and customer’s objectives
• Install, commission, and verify performance of products and solutions at the customer’s site
• Troubleshoot existing equipment to ensure proper operation and customer satisfaction
• Provide customer onsite training and support
• Perform preventative maintenance on systems per the service agreement
• Provide feedback to the engineering and sales management regarding actions taken on each customer visit to ensure quality assurance and improvement initiatives are being met
• Assist with new bid installation, drawing, and measurement project reviews
• Assist sales and application engineering with approval process or revisions as needed
• Coordinate inventory and orders for spare parts and products with company sales coordinators as needed
• Provide RMA or Customer Feedback reports for issues found in the field
• Maintain clean and safe environments for company associates, customers, and other contractors when on-site
• Follow and maintain all safety and documentation requirements when on customer’s sites
• Training will be provided to ensure success of the new team member

• A High School Diploma required; associate degree in science or construction related field desired
• Two or more years of experience in a field service role is desired
• Semiconductor Fab and Clean room experience a plus
• Experience related to electrical heating products and temperature controllers is a plus
• Must be a self-starter and can be effective with little or no supervision
• Experience with measurement tools and small hand/power tools
• Ability to read and interpret blueprints and wiring schematics
• Strong ability to utilize Word, Excel, and other PC tools
• Familiarity with quality and technical testing tools such as digital multimeters, temperature measuring devices, etc.
• Excellent and demonstrable verbal and written communications in English
  • Spanish language experience is a plus
• Comfort with working directly with a variety of customers and industries
• Ability to perform physical tasks such as lifting 50 pounds, climbing narrow stairs/ladders or working in tight spaces during some technical work such as measuring gas piping systems and other customer structures
• Comfortable working with equipment powered by high-voltage and following onsite safety protocols

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.