TPA Operations Executive (1 year contract)

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.

With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global. 

We are looking for a TPA Operations Executive, to join our TPA Team. This role serves as the main liaison between our clinic partners, internal departments to ensure seamless clinic operations, effective issue resolution and optimal patient experiences. This role will be based in Kuala Lumpur.

• Act as the primary point of contact for partner clinics to address and resolve operational related issues.

• Act as the primary point of contact for the Customer Service and Operations teams on TPA-related operational matters.

• Engage with clinics to investigate and resolve claims-related issues raised by internal and external stakeholders.

• Manage and maintain the online appointment roster for teleconsult clinicians.

• Report tech-related issues to the Product team and work collaboratively to resolve system-related problems.

If you believe you have what it takes for this role, click ‘Apply’ and  join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!