Whoop20d ago

Business Analyst II (Global Operations)

United States·Bostonmid

Data ScienceBusiness AnalystData & AI

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Business Analyst II (Global Operations) Location: Boston, MADepartment: Business Intelligence & Analytics / On-Site At WHOOP, we're on a mission to unlock human performance and healthspan.

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Data ScienceBusiness AnalystData & AI

Location: Boston, MA
Department: Business Intelligence & Analytics / On-Site

At WHOOP, we're on a mission to unlock human performance and healthspan. We empower members to perform at their highest potential by providing deeper insights into their bodies and daily lives. Our team thrives on innovation, data-driven strategies, and a shared passion to redefine member engagement and retention.

We are seeking a Business Analyst II to join our Business Analytics team to deliver high-quality analysis and insights that support WHOOP’s Global Operations team. This role will partner closely with Demand Planning, Logistics, Supply Chain, Fulfillment, and Finance to improve visibility, drive accountability, and optimize performance across our global distribution and transportation network.

Serve as the primary analytics partner for Global Logistics, defining success metrics and translating business needs into clear analytical outputs. Proactively identify opportunities beyond the immediate ask and drive data-informed decision-making.

Own and monitor KPIs across transportation, warehousing, and fulfillment (e.g., on-time delivery, freight cost, carrier performance, SLA adherence). Triage issues, prioritize follow-ups, and deliver clear reporting that drives accountability and impact.

Analyze logistics data to identify cost drivers and service trade-offs. Use structured problem-solving and basic statistical methods to recommend process improvements that enhance efficiency and performance.

Investigate shipping delays, customs issues, and inventory discrepancies to identify root causes. Deliver actionable recommendations and influence stakeholders to implement improvements.

Build, maintain, and ensure accurate, reliable data and trusted metric definitions with scalable dashboards that enable stakeholders to confidently self-serve insights.

Manage multiple priorities with limited oversight, proactively communicating risks and timelines. Represent Analytics on cross-functional logistics initiatives and measure both qualitative and quantitative impact.

Bachelor’s degree in Statistics, Business, Economics, Data Science, or a related field.

2+ years of experience in an analytical role with demonstrated ownership of business-critical metrics or initiatives

Demonstrated ability to distill complex problems into clear, actionable, data-driven insights and communicate them effectively to stakeholders.

Strong technical and analytical skills, including proficiency in SQL and familiarity with data visualization tools (e.g., Sigma, Hex, or similar). Familiarity with modern data warehouses (e.g., Snowflake) and analytics workflows (e.g., dbt, ELT) is a plus.

High intellectual curiosity and a self-starting mindset; comfortable working in a fast-paced, evolving environment.