Whoop2mo ago

Senior Research Manager, Design Research

United States·BostonFull Timesenior

Data ScienceOtherResearch Manager

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Quick Summary

Overview

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives.

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WHOOP is hiring a Senior Research Manager, Design Research to lead and scale critical research efforts across WHOOP Labs. This role will oversee Design Research, shaping how early-stage insights inform product innovation. As a people-first leader, you will balance strategic direction, team development, and hands-on contribution—ensuring research rigor and impact across the hardware development lifecycle.

Provide strategic leadership across design research, ensuring alignment with hardware, product, and organizational priorities.

Scale early-stage research initiatives, working closely with cross-functional leaders to identify opportunities for research and set expectations for mixed-methods research, ensuring research is positioned as a critical input to decision-making.

Partner closely with Program Management and team members to intake research needs, assess tradeoffs, and guide prioritization and research direction.

Manage, coach, and develop a team of senior researchers, fostering strong research craft, clear communication, and professional growth.

Serve as a senior individual contributor on complex, high-impact research initiatives, particularly those adjacent to physical product and hardware development.

Own relationships with external research vendors, including scoping projects, defining success criteria, and ensuring high-quality execution.

Communicate research insights clearly and credibly to cross-functional partners and leadership, positioning research as a critical input to decision-making.

Bachelor’s degree in a relevant field such as human factors, design research, user experience research, design anthropology, psychology, or a related discipline.

5+ years of experience conducting user research for physical products, ideally within hardware, health, or consumer product environments.

2+ years of people management experience, including coaching, feedback, and performance development.

Strong mixed-methods research background, with demonstrated application of qualitative and quantitative approaches to real-world products.

Experience working within or alongside hardware development lifecycles (not software-only).

Experience managing or partnering with external research vendors, including project scoping and execution.

Ability to manage multiple workstreams, navigate ambiguity, and influence without direct authority across cross-functional teams.

Excellent written, verbal, and presentation skills, with the ability to communicate complex insights to executive audiences.

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.