Operations Supervisor

Operations Supervisor 

Reports to: Operations Manager 
Location: Niagara Falls, ON 
Employment Type: Full-Time, Seasonal 

 

Position Summary 

Are you a hands-on leader who thrives in fast-paced, high-energy environments? Niagara Adventure Excursions (NAE) is seeking motivated and dependable Operations Supervisors to support the day-to-day success of park operations. 

Working as part of a collaborative team of three (3) Operations Supervisors and one (1) Operations Manager, you will collectively oversee daily park performance, ensuring a seamless guest experience, strong teamengagement, and a consistent commitment to safety. Reporting to the Operations Manager, this role plays a key role in executing operational plans, supporting staff, and responding to real-time challenges across the site. 

This position is ideal for individuals who lead by example, communicate effectively, and enjoy working as part of a tight-knit leadership team to deliver exceptional results. 

Key Responsibilities 

• Act as the on-site representative of Niagara Adventure Excursions (NAE) in the absence of the Operations Manager 

• Serve as the primary point of contact for external stakeholders, including media, emergency services, and partner organizations (e.g., Niagara Parks Commission) if/when Operations Manager or General Manager are not available

• Respond to and manage external inquiries professionally, ensuring alignment with company standards and communication protocols 

• Escalate sensitive or high-risk situations to the Operations Manager or senior leadership as appropriate 

• Act as an on-site operational leader, sharing responsibility for daily park operations 

• Maintain a visible and active presence across all operational areas to ensure efficiency, safety, and service excellence 

• Monitor and direct team activities to ensure alignment with company standards and daily operational goals 

• Support opening and closing procedures, ensuring smooth transitions between shifts 

• Collaborate with fellow Operations Supervisors to ensure consistency in decision-making and communication across all departments 

• Identify operational challenges and implement timely, effective solutions 
  

Team Leadership & Development 

• Lead, coach, and support frontline staff and department supervisors to ensure strong performance and a positive work environment 

• Provide real-time feedback, mentorship, and guidance to team members 

• Address performance concerns, support corrective actions, and assist with conflict resolution professionally 

• Work closely with Department Supervisors to ensure alignment and accountability across teams 

• Foster a collaborative, respectful, and team-oriented culture 

 

Guest Experience 

• Champion a guest-first mindset and lead by example in delivering exceptional service 

• Monitor guest flow and adjust operations to optimize wait times and overall experience 

• Address guest concerns or escalations promptly and professionally 

• Support continuous improvement by identifying trends and opportunities to enhance the guest experience 

 

Health & Safety 

• Promote and uphold a strong safety-first culture across all departments 

• Ensure compliance with all safety procedures, policies, and risk management practices 

• Respond to incidents and support proper documentation and follow-up 

• Maintain working knowledge of all safety protocols and operational procedures 

 

Communication & Collaboration 

• Maintain clear, consistent communication with the Operations Manager and fellow Supervisors 

• Work collaboratively as part of a four-person Operations Supervisor team, ensuring alignment in priorities, coverage, and decision-making 

• Support cross-departmental coordination between Elements, Guest Services, and other operational teams 

• Provide updates, feedback, and observations to the Operations Manager to support overall operational success 

 

Administrative & Operational Support 

• Assist with staff scheduling coverage, break management, and shift coordination as required 

• Maintain accurate records of incidents, performance observations, and operational notes 

• Support training and onboarding of new staff in collaboration with leadership 

• Ensure adherence to company policies, procedures, and standards 

 

Qualifications & Skills 

• Minimum 2–3 years of leadership experience, preferably in hospitality, tourism, recreation, or a fast-paced environment 

• Strong leadership, problem-solving, and decision-making skills 

• Ability to remain calm, composed, and effective under pressure 

• Excellent interpersonal, verbal, and written communication skills 

• Proven ability to work both independently and collaboratively within a leadership team 

• Experience in coaching, conflict resolution, and team development 

• Knowledge of health & safety practices; experience in outdoor or high-risk environments is an asset 

• Proficiency in Microsoft Office and ability to learn new systems 

 

Work Schedule 

This is a full-time, seasonal position with a flexible schedule based on operational needs. Shifts will include evenings, weekends, and holidays, particularly during peak season. 

 

Interview Process 

This will be a multi-interview process with various members of the NAE Leadership Team.