Customer Service Specialist II - Camp Putt (Seasonal)

CUSTOMER SERVICE II - CAMP PUTT (Seasonal)

Part-time, Seasonal, non-exempt, non-benefitted, non-represented position

APPLICATION CLOSING DATE

Open to internal applicants only through 5PM on 5/22/20206

Anticipated start date:  6/13/2026

JOB DESCRIPTION: 

General Statement of Duties: This position provides excellent customer service to patrons in person and over the phone. From being a resource to the public on district information to helping people register for programs, this position is typically the first point of contact for people calling or visiting our facilities.  Additionally, this position supports Willamalane programs and special events by assisting in program/rental room set ups, checking on equipment needs and being on site to help resolve facility issues that might occur. Light custodial work and course maintenance is an expectation of this position. This position could be scheduled at any Willamalane facility and may work other job-related duties as assigned. Hours include nights and weekends.

Distinguishing Features of the Class: An employee in this classification is responsible for monitoring programs and facility operations. Solicits patron compliance with facility policies, procedures and safety guidelines, and completes records and documentation as required. Assists in taking money for admissions and light concessions. Work is performed under the supervision of a Customer Service Supervisor and Program Manager, who reviews work primarily on the basis of direct observation and interaction, and information from coworkers and patrons. Supervision is not normally a responsibility of positions in this classification. 

Examples Of Essential Duties Performed: (Illustrative only. Any single position of a class will not necessarily involve all of the duties listed, and many positions will involve duties that are not listed.)

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  Answer a telephone operating system directing calls to appropriate personnel and departments while multitasking with patrons at the front desk.
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  Respond to a variety of patron’s questions in regard to programs, events, rentals, parks, etc. Assist patrons with program registration, facility rentals, memberships and other needs as required. 
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  Professionally respond to suggestions and concerns from patrons regarding rentals, events, programs, activities, policies and practices.
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  Provide excellent internal and external customer service. Create a positive experience for coworkers and patrons through professional and courteous behavior and effective problem-solving resolution.
• Assist with event/program setup and tear down. Performs necessary cleanup.
• Picks up, sweeps, and cleans as required; monitors facility or park for any possible hazardous conditions and takes appropriate action.
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  Communicate effectively and work cooperatively with all district staff.
• Compliant with district and department policies and procedures. 
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  Work a flexible schedule, including weekends and evenings.
• Ability to problem-solve with participants regarding program activities, rentals, and events.
• Attend and participate in mandatory team meetings and training as appropriate and relevant to assignments and duties.
• Open and close facility including securing cabin, turning off lights and other equipment, and locking/arming the facility.
• Assists with birthday party rentals. Maintains a safe environment and ensures proper use of equipment. 
• Works in multiple facilities, environments, and in varied weather conditions.
• Assist in event/program promotion, including distribution of promotional materials. Assist with large group management and crowd control. 
• Work independently and also as a team.
• Enforce appropriate building/facility operating policies and procedures. 
• Shadow and train new hires during their orientation shifts.
• Provide feedback on matters that the Manager needs to address, i.e. training, behavioral issues, out of date policies, etc.
• Perform emergency support as directed in the emergency action plan.
  
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  Administer First Aid, CPR, and AED and respond to emergencies as required

DESIRABLE QUALIFICATIONS:

 

Knowledge: Basic knowledge of program registration, facility rentals, and District Events. Possess the skills to provide excellent customer service with the public, work independently and as part of a team; basic knowledge of mathematics; ability to use registration software; facility operations and maintenance procedures.  

 

Skills:  Professionally and effectively communicate and work with patrons and team members; recognize and resolve service, safety, and operations issues.

 

Abilities: Understand and follow oral and written instructions; work courteously and tactfully with co-workers and the general public; good judgment and initiative in carrying out work assignments; maintain composure in emergency situations; provide accurate information; effectively manage program registrations and facility rentals; handle and count money for change back to patrons; observe and monitor facility operations; accept direction and demonstrate continual learning and improvement; work effectively with frequent interruptions. 

 

Physical Demands of the Position: While performing the duties of this position, the employee is frequently required to sit, hear, and communicate. This position often requires bending and stooping, crouching, carrying with and without handles, pushing and pulling upper extremity, pushing and pulling hip/ leg assist, lifting (floor to knuckle and waist to shoulder), lifting overhead, reach below and above shoulder, and grip/manipulate objects. The position requires mobility including the ability to move materials weighing up to 50 pounds on a regular basis such as leaf blower, office equipment, concessions, chairs, tables (50 pounds). Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computers, keyboards, telephones, calculators, and course maintenance equipment. Persons with special needs may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to the disability and the ability of the hiring department to accommodate the limitation. 

Personal Protective Equipment: Access to Nitrile gloves for the administration of First Aid. 

Working Conditions:  Work is performed primarily outdoors in a highly visible, public environment with frequent disruptions expected at times. Flexibility is required to cover shifts, support staff and fulfill other requirements of the position. 

 

Minimum Experience and Training: Minimum of one year of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity and professional judgment to perform the above-described duties.

 

Preferred Experience and Training: Associate degree, or two years of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity, and professional judgment to perform the above-described duties. Spanish speaking is preferred; a bilingual rate adjustment is contingent upon passing a proficiency test.

Necessary Special Requirements: Possession of or ability to obtain current First Aid and CPR/AED certificates; Because this job is considered safety sensitive, a drug screen test will be required prior to employment.

ADDITIONAL INFORMATION:

Hours/Shift

Thursday-Sunday 9:30 AM - 5:30 PM, Monday 4:30 PM - 8:30 PM

Drug Free Workplace

Because this job is considered safety sensitive, a drug screen test will be required prior to employment.

Oregon Pay Equity 

Willamalane Park and Recreation District determines starting pay based on the applicant's relevant education, experience and training within the wage and salary range for the position. This process is consistent with Oregon pay equity laws. 

 

Equal Opportunity Employer

 

BENEFITS: 

• Additional $1/hour increase upon successful completion of a Spanish or American Sign Language (ASL) competency test. 
• Discount on selected childcare programs (see Policy Manual for restrictions).
• 25-percent discount on certain recreation programs.
• Holiday Pay (double time) for any hours worked on district designated holidays.
• Sick leave accrual: 1 hour for every 30 hours worked. Part-time staff may use sick leave beginning on their 91st day of employment.
• Free use of pools for lap and play swim for employee only. Discount for household members. 
• Free use of fitness center for employee only. Discount for household members.
• Free Wellness programs for employee.
• Payroll direct deposit is available.