Help Desk Coordinator

The Williston Northampton School, an independent coeducational boarding and day school located in Easthampton, MA, has a full-time calendar year opening for a Help Desk Coordinator in the School’s Technology Department. Monday through Friday and will include Class Saturdays. 40 hours per week, with occasional overtime during peak periods. Vacation, personal, holiday and sick time.

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work closely with end users and will also aid the school’s technical/computer professionals in the ongoing maintenance and installation of classroom and other hardware.

The successful candidate should possess proven technical knowledge and have two to three years’ experience, preferably in an educational setting. Technology requirements are as follows:
All Microsoft Office product applications; Outlook in a Microsoft Exchange Environment and Office 365. Other responsibilities will include but are not limited to: Oversee the day-to-day operations of the Help Desk; Manage vendor relationships; Develop and implement help desk policies, procedures, and best practices; Configure and image computers for users; Communicate effectively with peers, users, and all management levels; Stay up to date with advancements in technology and propose improvements to existing systems; Ensure compliance with privacy and data protection policies. A complete job description is available.

The qualified individual needs to be committed, detail-oriented, and able to prioritize tasking.  Must possess excellent verbal, written and communication skills, especially with non-technical community members.  Must be able to work independently and as a team member. Must be able to successfully complete a CORI (Criminal Offender Record Information), SORI (Sex Offender Record Information), general and fingerprint-based background checks.

Qualified / interested candidates may submit letters of interest, resume, and references to Will Short Director of Information Technology Services. Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and holidays. Non-smoking campus. EOE