Data & AI Specialist

United States·San Francisco,San FranciscoFull-Timemid

Data ScienceOtherAi Specialist

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Quick Summary

Overview

Windfall is seeking a dedicated and enthusiastic Data & AI Specialist to serve as the first point of contact for our Nonprofit customers who have questions about our solutions.

Technical Tools

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This is your chance to break into the data & AI space and accelerate your career. As a Data & AI Specialist at Windfall, you'll be right at the center of the action: supporting the implementation of new Windfall customers, configuring their accounts, mapping real datasets, and making sure our platform runs smoothly for them every day. You'll take on both proactive and reactive data and technical support challenges, becoming the go-to problem-solver our customers rely on. If you want hands-on experience with real data, direct customer impact, and a fast-moving team that will invest in your growth, this is the role for you.

This isn't a deeply technical or SQL-heavy position—we're looking for a resourceful problem-solver who thrives on finding answers, likes working with data, has incredible attention to detail, and is motivated by seeing customers succeed.

We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.

Configure new customer accounts and map initial datasets

Monitor and support data delivery queues

Triage, troubleshoot, and resolve inbound support tickets, escalating to the appropriate team when needed

Support wealth analytics reports and match analyses workflows

Monitor account and dataset health, and address issues before they escalate

Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements

Maintain accurate and thorough records of all account and support activity in Zendesk and Salesforce

Proactively follow up on open items to ensure timely resolution and a positive customer experience

Bachelor's degree

1+ years of experience in technical support, data/marketing analyst, or CRM-adjacent role, ideally in a tech or SaaS environment

Comfort working with data files (e.g., CSV), CRM data models (i.e., objects/records), and spreadsheets; no SQL or deep technical background required

Familiarity with Salesforce, HubSpot, or similar CRM/database platforms

A desire to grow your career and professional skillset at Windfall

Proven ability to adapt to shifting priorities and manage multiple tasks effectively

Exceptional communication skills, both written and verbal

Proven ability to analyze and resolve issues effectively

A positive attitude and a genuine desire to help customers succeed

Previous experience working for a high growth startup

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site

Compensation range:

About Windfall

Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.

We comply with CCPA. For more information on how we comply, review our privacy notice.

Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.