Digital Customer Support Representative

United States·Garden CityFull-time (Individual Contributor)mid

OtherCustomer Support Representative

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Overview

One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority,

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OtherCustomer Support Representative

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Respond promptly and professionally to customer reviews, comments, and messages across social media and online review platforms.

Represent the Window Nation brand with a friendly, authentic, and solution-focused voice.

Identify customer concerns, escalate issues to internal partners, and follow them through to resolution.

Monitor response timelines and ensure service-level expectations are consistently met or exceeded.

Maintain accurate business listings and account information across digital platforms.

Share customer feedback and trends with internal teams to support continuous improvement.

Assist with creating and publishing engaging organic social media content.

Support customer incentive and recognition programs.

Contribute to additional marketing and brand reputation initiatives as needed.

High school diploma, GED, or equivalent

Two or more years of customer service, marketing, communications, retail, hospitality, or similar customer-facing experience

Two or more years moderating online communities or responding to customers through digital channels

Experience using social media management platforms such as Sprout Social or HubSpot

Experience with CRM platforms such as Salesforce

Working knowledge of Microsoft Excel or similar spreadsheet applications

Strong written and verbal communication skills

Commitment to professionalism, accountability, and continuous improvement

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.