Field Technician- Pensacola

At NewSouth, we’re proud to transform homes across the Southeast with high quality windows and doors designed to stand up to the region’s climate and elevate everyday living. For years, homeowners have chosen NewSouth for our craftsmanship, customer focus, and commitment to doing things the right way. Now, as part of the Window Nation family, we’re entering an exciting period of growth that brings added stability, expanded resources, and new opportunities for our teams. If you want to make an impact, grow your career, and be part of a company that invests in you, you’ll find your next chapter here.

We are seeking a dependable and safety-conscious Field Technician to join our team.

• →Visit residential customer sites to measure each window, door, sliding glass door opening as needed 
• →Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements 
• →Support pricing process by providing accurate measurements and assessments for labor/materials 
• →Review installation project/process with customers 
• →Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions 
• →Execute change order specifications 
• →Maintain service parts inventory and equipment
• →Complete service assessments; identify needed services, materials, and labor to relevant stakeholders 
• →Fulfill service appointment specifications 
• →Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques. 
• →Maintain proficiency to do all tasks of the position. 
• →Maintain a substantive knowledge of product, install techniques, and construction basics 
• →Maintaining a driving record that meets company’s insurance standards
• →Ability to use an extension ladder in a safe manner to measure windows and perform services
• →Must be able to pass EPA certification and follow EPA Regulations
• →Knowledge of local permit/license/historical/HOA requirements

• High School Diploma, GED, or equivalent 
• 2+ years professional experience measuring replacement windows 
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects 
• Valid Driver’s License

• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred 
• Capability to navigate various applications on an iPad 
• Customer-centric mindset 
• Superior time and project management skills 
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)