Senior Strategic Partner Manager

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

Wing is seeking a Senior Strategic Partner Manager to join our Partnerships team. This role is based remotely in the United States. 

In this role, you will be the strategic, collaborative, and highly analytical quarterback for our top-tier enterprise partnerships. You will own the post-sign relationship by driving deep partner integration, joint business planning, operational excellence, and contract expansions. We are looking for an entrepreneurial owner who can navigate complex, multi-stakeholder environments and proactively solve operational bottlenecks. You will act as the bridge between Wing’s technology and our partners' real-world operations to deliver long-term value.

• →Cultivate & Own Enterprise Relationships: Serve as the trusted, primary adviser for executive stakeholders across key verticals, including Retail, QSR, and emerging sectors.
• →Drive Strategic Account Growth: Identify and execute expansion opportunities (e.g., new locations, new product categories, marketing initiatives etc.) within your existing portfolio to drive mutual volume and revenue growth.
• →Project Manage Launches & Integrations: Lead the end-to-end onboarding and launch of new partner locations or services, ensuring a seamless operational transition for both the partner and Wing.
• →Negotiate & Renew Agreements: Navigate complex contract renewals and commercial restructures to ensure a win-win partnership design.
• →Translate Data into Action: Gather and analyze performance insights, consumer behavior, and operational metrics to lead regular, data-driven business reviews (QBRs) with partners.
  • →Advocate Internally & Cross-Functionally: Collaborate closely with internal Wing teams to champion your partners’ needs:
  • →Product & Hardware/Software: Deliver structured partner feedback to shape our product roadmap.
  • →Operations: Ensure day-to-day delivery meets or exceeds partner commitments and SLAs.
  • →Marketing: Co-design promotional campaigns to drive customer adoption.
  • →Legal & Finance: Manage ongoing commercial compliance and contract adjustments.

• 8+ years of experience in strategic account management, partner success, management consulting, or strategic partnerships, ideally within last-mile logistics, retail, QSR, or technology sectors.
• Proven success managing, retaining, and expanding complex, multi-million dollar enterprise accounts and executive relationships.
• Strong operational and project management experience coordinating complex cross-functional projects, such as technical integrations or multi-site rollouts with multiple moving parts.
• Analytical fluency with the ability to dissect complex data, extract actionable insights, and build compelling narratives using presentation and data visualization tools.
• Commercial acumen with experience negotiating contract terms, SLAs, and complex commercial restructures to ensure long-term, mutually beneficial success.