wireless logic ltd26d ago

Customer Success Agent

Netherlands·Eindhovenmid

OtherCustomer Success Agent

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Quick Summary

Overview

What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!

Technical Tools

OtherCustomer Success Agent

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

What We Offer

~1 min read

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

About the Role

~1 min read

We are looking for a proactive and detail-oriented Customer Success Agent to support customer administration, billing processes, SIM card management, and order handling. You will work closely with Sales, Finance, Support, and Operations to ensure smooth processes and excellent customer service.

Responsibilities

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→Process SIM card orders and customer requests accurately
→Maintain customer, contract, and billing information in internal systems
→Support monthly billing and resolve billing discrepancies
→Manage SIM card registration and stock administration
→Assist customers via email, phone, and ticketing systems
→Collaborate with internal teams to resolve customer and operational issues
→Help improve processes and maintain accurate documentation

Experience in administration, customer service, billing, or operations support
Experience with CRM or ticketing systems (e.g. Zendesk) is a plus
Strong attention to detail and organisational skills
Customer-focused with excellent communication skills
Fluent in Dutch and English
Comfortable working in a fast-paced, evolving environment

#LI-CG1

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.