IT Support Engineer

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Key relationships 

Interacting with the IT helpdesk and all employees across the group. 
 
The role 
A fantastic new opportunity has arisen in our internal IT department for a broad and varied role handling support for the Wireless Logic Group, including our UK and other European offices. The position will be primarily based at our stunning head office in Reading, Berkshire.   
 
Our IT Support Engineer will be a key member of the internal IT team, responsible for ensuring standards of IT service expectations are met. The role will involve general duties ranging from set-up and installation of new equipment, maintaining device security, recycling licenses, troubleshooting and diagnostics.  
 
Responsibilities include: 

• Dealing with assigned tickets, providing support over multiple channels 
• Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) 
• Setting up new users' accounts and profiles via Active Directory, Office 365 etc  
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately 
• Server, Network and PC maintenance 
• Supporting the roll-out of new equipment and applications 
• Management of the internal phone system 
• Any other IT support tasks as befitting your skill level 

Skills required: 
We don’t need you to know everything. For us attitude to learning, team ethic, and communication skills are key. If you have a genuine passion for technology you could be a great fit. 

• Excellent attention to detail 
• Proactive team player 
• Able to talk about technology in simple terms. 
• Logical thinker and natural problem solver. 
• Ability to multitask and switch between jobs. 
• Keen to build on existing skills 

Desirable: 

• Experience of Active Directory, creating and managing users accounts, creating, and managing distribution/security groups.  
• Familiar in Microsoft Office 365 Administration, Teams telephony, and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity.  
• Understanding of security products and the cyber threat landscape. 

Why work with us? 

• The opportunity to work for an entrepreneurial Company   
• Full training, ongoing support, and the tools you need to grow and develop in your role  
• We are a company with a heart and who genuinely values and respects its employees 

In addition, we provide the following benefits:   

• 25 days holiday 
• Buy up to 5 days additional holiday 
• Birthday Day off 
• Enhanced Maternity/Paternity Leave 
• Group Company Pension Scheme  
• Private Medical Insurance  
• Discounted Gym membership at over 3000 Gyms (Including Total Fitness, Bannatynes, Puregym and Virgin Active) 
• Dental cover  
• Doctor at Hand (online GP service)  
• Company Sick Pay Scheme 
• Cycle to work scheme 
• Access to a variety of online discounts on major retailers 
• Employee assistance program