Product Support Specialist (Temp)

United States·New YorkRemoteContractormid

Customer SupportOtherProduct Support Specialist

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here,

Technical Tools

Customer SupportOtherProduct Support Specialist

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

Technology is one of the most important parts of our business. Whether it’s supporting our songwriters, ensuring we provide the right royalty data to global partners, or helping our creative teams use the latest AI tools to discover new talent—technology plays an invaluable role in our success. Product Managers help turn vision into reality.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Jumpstart your career in music & technology. You won't just be answering emails; you’ll be the bridge between cutting-edge tech and the world’s most exciting indie labels. You will work with our ADA business to make sure that independent record labels and indie artists that sign with ADA are able to quickly learn how to use all of the tools at their disposal and help existing clients as well. This role will involve some direct customer interactions and training, but the bigger focus will be on creating content (videos, documents) so that clients can help themselves.

Host Live Sessions: You’ll lead interactive walkthroughs for new ADA clients, ensuring they’re ready to drop their next big hit using our ecosystem.

Be the Creator: Beyond 1-on-1s, you’ll script, record, and edit video tutorials that allow clients to learn on their own time. Think of it as being the "face" of ADA’s support.

Own the Help Center: You’ll curate and organize your content in the ADA Help Center, making sure the right answers are always just a click away for our users.

AI Integration: We want you to break things and build them better. You’ll experiment with AI tools to automate workflows for yourself and the broader team.

Bonus For You: Direct exposure to the inner workings of a global music powerhouse. Practical experience in Product Support and Product Management workflows.

Digital Native: You’re likely the person your friends go to for app recommendations or tech troubleshooting. You’re already playing with AI tools and want to see how they work in the wild.

Socially Savvy: You can talk to a software engineer at 9 AM and a label head at 10 AM without breaking a sweat.

Self-Starter: You don’t wait for a manual. You see a gap, you fill it, and you make it happen.

Music-Obsessed: You’re ready to dive headfirst into the industry and start building a network across the global WMG ecosystem.

Bonus For Us: You’ve already got your feet wet in music. Whether it was a college internship, managing your friend’s band, or running a music-themed TikTok, you know the basics and are ready to go pro.