Finance & Strategy Manager, Support Operations & Quality

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, our Support team is at the heart of creating joyful experiences for customers, courier partners and merchants. The Support Finance & Strategy team turns data into decisions – making sure we deliver great service while staying disciplined on costs.

We’re now looking for a Manager, Finance & Strategy to partner with our Support Operations teams. In this role, you’ll own the financial models, analytics and planning processes that sit behind our global support operations.. You’ll work closely with Support leadership, Workforce Management and S&O to connect operational reality to financial outcomes and help us make smarter, faster decisions.

•  Own and develop cost models across regions, ensuring robust methodology, clean inputs and clear documentation.
• Lead weekly and monthly performance reviews (e.g. WBR) by synthesising Support OKRs, financials and operations metrics into crisp insights and recommendations for leadership.
• Partner with Support Operations and Workforce Management to build and back-test capacity, scheduling and cost plans.
• Design and maintain allocation keys and cost attribution logic (local vs SSC vs outsourced; supported country mapping; to fairly and transparently reflect Support economics.
• Run deep-dive variance analyses vs budget, explaining root causes, separating structural vs one-off effects, and quantifying impact of actions or policy changes.

• 5+ years of experience in finance, strategy, analytics or similar, ideally in an operations-heavy or customer support environment. (IB background is preferred)
• Strong analytical and modelling skills in Excel/Sheets (comfort with complex formulas, driver-based models and scenario analysis); experience working with BI tools and SQL/Looker/Snowflake is a plus.
• Proven track record of turning data into clear stories and recommendations for senior stakeholders, both in written materials and live discussions.
• Experience working as a business partner with cross-functional teams (e.g. Operations, WFM, Product, Regional Finance), balancing short-term firefighting with long-term improvements.
• Comfort with ambiguity and incomplete data: you can structure problems, make reasonable assumptions, and iterate quickly as better information becomes available.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.